Author Topic: invalid e-mail adress enter durring the purchased, typo (ticket #814820)  (Read 2212 times)

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Offline Jakub94

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Hi,

I made simple typo durring purchased of Avast CleanUp. I enter @gmial.com instead of @gmail.com

I raise a ticket #814820 on 16 may 2017! I get imidiately auto-response that... my e-mail is not recognisable.. of course it is not as I made a typo in e-mail adress.

As instructed in auto-reply I send back my full name and postal code but I have no response back for 8th day now..

Your advise will be appriciated.

Thank You in advance,

Offline Eddy

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Just have patience and wait till avast handles the ticket.
There is nothing we can do for you on this webboard.

Offline Jakub94

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The ticket has been raised 15days ago.. What is the standard reply time?

Offline Asyn

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Hi, I reported it for you.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 95.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline moroni

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Hi Jakub94,

I fixed your email address and sent the order confirmation email to you. I've also added an extra month to the subscription for the delay :)