Author Topic: How do I fully remove Avast? There's a popup after uninstall  (Read 7054 times)

0 Members and 1 Guest are viewing this topic.

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5564
  • Spartan Warrior
Re: How do I fully remove Avast? There's a popup after uninstall
« Reply #15 on: June 02, 2017, 09:35:17 PM »
Hi  Em16,

Your pop-up attached in your original post does not look like any pop-up I've ever seen coming from Avast.  And I've been a user for a number of years.

Are you still getting the same pop-up now?  After removal of everything you could find re Avast?

Could be it is one of those browser hijack tools designed to get the user to call a support number for (a support scam?) and since you've cropped the original image from what it was to something smaller, I've got to think you just focused on the Avast message and not the entire message.

If you are still getting the pop-up now and it is larger than what you originally posted please attach the new whole thing so we can help you determine what it is.  From there we may be able to track it down and get rid of it.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

REDACTED

  • Guest
Re: How do I fully remove Avast? There's a popup after uninstall
« Reply #16 on: June 02, 2017, 09:45:33 PM »
Hi mchain,

Thanks for your help.  Yes, I am still getting the popup, after searching 'avast' in all of my drives, and deleting any folders and files that had it in the name.  As far as registry goes, I've only found something mentioning aswrdr and deleted that. 

I'm wary of such tools, so I'm not particularly keen on pressing the popup or doing anything with it.  Here's a pic that will hopefully give an idea about how this popup looks like on my screen. 

Thanks again

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: How do I fully remove Avast? There's a popup after uninstall
« Reply #17 on: June 02, 2017, 10:05:53 PM »
Your pop-up attached in your original post does not look like any pop-up I've ever seen coming from Avast
+1
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5564
  • Spartan Warrior
Re: How do I fully remove Avast? There's a popup after uninstall
« Reply #18 on: June 02, 2017, 11:19:50 PM »
Hi mchain,

Thanks for your help.  Yes, I am still getting the popup, after searching 'avast' in all of my drives, and deleting any folders and files that had it in the name.  As far as registry goes, I've only found something mentioning aswrdr and deleted that. 

I'm wary of such tools, so I'm not particularly keen on pressing the popup or doing anything with it.  Here's a pic that will hopefully give an idea about how this popup looks like on my screen. 

Thanks again
So, if the pop-up is not from Avast, it has to be coming from somewhere, as Asyn and I say.

I suggest a certified malware expert to intercede on your behalf (at no cost to you) and recommend the following action be taken:
https://forum.avast.com/index.php?topic=194892.0
  • You can post the necessary logs here or start a new topic in Virus and Worms section
  • Once you attach these logs, I will contact your malware expert
  • Once logs are attached, please be patient, he will work with you as soon as he can
In all cases, something is wrong with your system and you are seeing things you should not.  Help is coming if you wish.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88899
  • No support PMs thanks
Re: How do I fully remove Avast? There's a popup after uninstall
« Reply #19 on: June 03, 2017, 12:21:01 AM »
Your pop-up attached in your original post does not look like any pop-up I've ever seen coming from Avast
+1

This is certainly the first instance that I have seen of this in the avast forums, so that in itself is rare (being the first to report something).

Whilst there is a possibility it could be suspicious.
I'm just wondering if this isn't something in Windows. If you uninstall a 3rd party AV then then Windows Defender takes over, would it subsequently suggest another AV. But I haven't seen any example of this in the forums.

It may well be worth a query in the slack channel for someone using it.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security