Email address changes to

[bhardin]

(This is for a friend..) Using Outlook Express v6 & Win98.  (Yes; it's old) with avast for home.

His email address keeps getting changed to 'hisname#127.0.0.1' instead of 'hisname@isp.com'

How can this be fixed?   Step by step instrution or screenshots please?   I need to talk him through this over the telephone.

TIA
Betty

[Lisandro]

Why do you think anything is wrong?
Ok. It should be hisname#127.0.0.1 but mail.server.coml#hisname

If you have Windows 98\Me, the change of the login settings is normal while using avast.
See http://forum.avast.com/index.php?action=display;board=2;threadid=7913;start=0#msg64228

With Win98 you should have:

pop3 server= smtp server = 127.0.0.1
username = mail.server.coml#hisname or mail.server.com#hisname@server.com
smtp authentication enabled and the username there = mail.server.coml#hisname or mail.server.com#hisname@server.com

[bhardin]

That's odd isn't it?   

The reason that I think it's a problem is because he is unable to recieve email and when we look, his address has changed.   If we change it back to 'user@isp.com', it works.

How does outlook send/receive mail when the user logon name is not accurate?

[Lisandro]

If we change it back to 'user@isp.com', it works.

But the emails won't be scanned...

How does outlook send/receive mail when the user logon name is not accurate?

I suppose Outlook Express and not full MS Outlook.
Anyway, does your friend use any spam killer application?

[bhardin]

Exactly - email will not be scanned & yes - he is using Outlook Express.  I am not aware of any spam killer app on his system.   Why do you ask?

[Lisandro]

Exactly - email will not be scanned

He can configure the email account as avast is not there, the 'right' settings.
Then, close the email program (Outlook Express) and go to Start Menu > avast antivirus > Mail Protection Wizard.
Run, follow the screens, finish the wizard.
Open the Outlook Express and check the settings if they're correct.

I am not aware of any spam killer app on his system.   Why do you ask?

Because some of them change the server/account settings like antivirus in Windows 98.

[bhardin]

Will look into the spykiller thing ...

Regarding your instruction for Outlook Express ... I thought the automatic protection only applied to W2K, NT, and XP?   (Arn't your instructions the same as you would use for these os's?)

[Lisandro]

I thought the automatic protection only applied to W2K, NT, and XP?   (Arn't your instructions the same as you would use for these os's?)

Using Mail Protection Wizard is NOT an automaticmethod as you need to MANUALLY run it.
The automatic (transparent, needs nothing, do nothing) is only available in NT systems as you've wrote.