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Author Topic: what to do if avast support doesnt refund/answer me??  (Read 2753 times)

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what to do if avast support doesnt refund/answer me??
« on: June 04, 2017, 07:18:51 AM »
what to do if avast support doesnt refund/answer me??
I sent them msg after 3-4 days and no its past over 10+..
I remember that until 30 days I can refund, and there is no answer
what to do??
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Offline Asyn

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Re: what to do if avast support doesnt refund/answer me??
« Reply #1 on: June 04, 2017, 08:18:03 AM »
Post your ticket-ID.
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Re: what to do if avast support doesnt refund/answer me??
« Reply #2 on: June 04, 2017, 09:17:40 AM »
Quote from: Asyn on June 04, 2017, 08:18:03 AM
Post your ticket-ID.

The ticket ID for your record is: 828776
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Offline Asyn

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Re: what to do if avast support doesnt refund/answer me??
« Reply #3 on: June 04, 2017, 09:22:12 AM »
OK, I reported it for you.
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Offline Eddy

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Re: what to do if avast support doesnt refund/answer me??
« Reply #4 on: June 04, 2017, 10:37:27 AM »
Current handling time for tickets is 5-10 business days.

It doesn't matter when avast is handling the ticket.
If you created it within 30 days after purchasing a product, you will get the refund.
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Re: what to do if avast support doesnt refund/answer me??
« Reply #5 on: June 10, 2017, 12:37:47 PM »
Quote from: Eddy on June 04, 2017, 10:37:27 AM
Current handling time for tickets is 5-10 business days.

It doesn't matter when avast is handling the ticket.
If you created it within 30 days after purchasing a product, you will get the refund.


well... ok
but Im still waiting and its about time..
what can I do?  no one contact me
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Offline bob3160

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Re: what to do if avast support doesnt refund/answer me??
« Reply #6 on: June 10, 2017, 03:16:30 PM »
Reported to Avast.
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Re: what to do if avast support doesnt refund/answer me??
« Reply #7 on: June 14, 2017, 08:06:35 AM »
I have same kind of problem.
The ticket has been reported about 14 days ago and there is nothing from Avast support.
My ticket ID is #833103
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Offline Eddy

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Re: what to do if avast support doesnt refund/answer me??
« Reply #8 on: June 14, 2017, 09:59:51 AM »
You need to count in business days.
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