Author Topic: Unhappy with Support  (Read 1997 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Unhappy with Support
« on: June 05, 2017, 08:24:32 PM »
Hi
Perhaps this is the wrong place to vent but i really got frustrated with the support people.
I have used Avast Pro since 2014 on my laptop.
About 3 weeks ago the quick scan started stopping at 99%.
Smart-Scan works fine.
I called support to find out what might cause this.
After looking at my system they said it was due to remnants from programs i deleted in 2015.
i really got suspicious when they said my intel graphics driver was a pup.
Then they wanted to to try and sell me 140 dollar tech support/repair thing.
I wouldn't bite and got transferred to the supervisor who went over the same stuff and wanted to sell me the same 140 dollar program and  i told him no thanks.
I never did get my question answered and i really doubt that programs deleted 2 years ago all of a sudden started causing the issue.
All in all just a very bad dealing with the Avast support people.

Thanks.


Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31080
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Unhappy with Support
« Reply #1 on: June 05, 2017, 09:15:06 PM »
Those are not people from avast but a third party that only handles some things for avast.

If you want to complain about it, you need to contact avast.

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5564
  • Spartan Warrior
Re: Unhappy with Support
« Reply #2 on: June 05, 2017, 11:14:17 PM »
Those are not people from avast but a third party that only handles some things for avast.

If you want to complain about it, you need to contact avast.
Since you have a current paid for subscription, all troubleshooting for your program should be for free.  NOT! so for a third-party provider for which avast provides a phone number to call. 

Their behavior indicates all they want is your money and not provide the help you need.  Follow Eddy's advice and complain to avast here:  https://support.avast.com/support/home

Outright suspicious here:  http://avastcustomersupport.com/  Not affiliated with avast.  Note the correct names and words are all there, but it is not avast.

In addition, the 99% error is well-reported as a bug and is known.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

REDACTED

  • Guest
Re: Unhappy with Support
« Reply #3 on: June 06, 2017, 03:30:05 PM »
Hi,

Thanks for the replies and letting me know that's a known bug.
And also for the correct support address.

I will contact Avast about this.

Cheers.

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5564
  • Spartan Warrior
Re: Unhappy with Support
« Reply #4 on: June 06, 2017, 08:38:11 PM »
You're welcome.

Any issues, please post back.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801