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Author Topic: Ticket been waiting for attention for over 10 days  (Read 1920 times)

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Offline adele_ant

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Ticket been waiting for attention for over 10 days
« on: June 06, 2017, 06:04:47 PM »
Hi,

I submitted a ticket over ten days ago for a refund due to auto renewal on Avast Cleanup and I still have not received a reply.

My ticket ID is #827674

Thank you for any help or information you can give me with this.
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Offline Eddy

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Re: Ticket been waiting for attention for over 10 days
« Reply #1 on: June 06, 2017, 06:12:08 PM »
You need to count in business days.
Current handling time is 10-15 business days.
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Offline bob3160

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Re: Ticket been waiting for attention for over 10 days
« Reply #2 on: June 08, 2017, 12:16:11 AM »
Reported to moroni of Avast.
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Offline adele_ant

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Re: Ticket been waiting for attention for over 10 days
« Reply #3 on: June 08, 2017, 01:42:07 PM »
Aw, thanks, Bob!  :D
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Re: Ticket been waiting for attention for over 10 days
« Reply #4 on: June 09, 2017, 06:27:11 PM »
If possible could you also mention my ticket?

I tried to cancel my auto-renewal a few days prior to the deadline but the website wasn't working for some reason.
It kept timing out and I couldn't access my portal. I tried again after I had already been charged and I was able to access my portal but it was too late.

Long story short, my ticket was submitted a week ago and I haven't heard anything.
From what I've been reading, it appears that 10-15 business days is the norm but that seriously seems like a very long time.
I don't have a huge budget atm so the full price hit on the renewal was not expected.

If anyone can provide assistance I would greatly appreciate it.

#835351
« Last Edit: June 09, 2017, 06:30:06 PM by bennymanna »
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