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This did not get very far as they wanted me to pay for support. I just simply uninstalled it and looking for another AntiVirus that will not lose have of my gig service.Also found out that if you get a discount on service, they will charge you the full amount a month later. This has happened twice to me so far in the 5+ years I have used Avast.Goodbye Avast. Tired of all of the issues!
They told me that I needed the premium support