Author Topic: why not ask me if I want to buy this product ?  (Read 1350 times)

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why not ask me if I want to buy this product ?
« on: June 16, 2017, 02:06:41 PM »
t is not fair what are you doing.. why not ask me if I want to buy this product ?if you don't want to buy it,why you take my money by force? this is abuse...  please, return 16/06/2017

this is on my account:
02h05
MINNETONKA
Achat
DRI*AVAST Software
-53,34 € my money back..
 
 and that's the only email received from avast

2017-06-16 9:05 GMT+02:00 <avast@digitalriver.com>:

Offline Eddy

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Re: why not ask me if I want to buy this product ?
« Reply #1 on: June 16, 2017, 02:14:19 PM »
It sure is fair.
You have chosen for auto-renewal and/or for a trial followed by a subscription.
You had/have the option to disable it any time you want.
If you don't do it before the trial expires/the auto-renewal takes place then yes you are charged as you agreed to.
In case of auto-renewal, avast sends you 3(!) mails up-front giving you enough time to disable it.

If you want your money back you have to ask avast as has been explained a huge amount of times already on this webboard and other places.
https://www.avast.com/faq.php?article=AVKB24
« Last Edit: June 16, 2017, 02:17:15 PM by Eddy »