Author Topic: Cannot Intstall Home Version in Windows 2000 Pro SP4  (Read 8485 times)

0 Members and 1 Guest are viewing this topic.

thedoors

  • Guest
Cannot Intstall Home Version in Windows 2000 Pro SP4
« on: April 10, 2006, 12:38:42 AM »
I have been unsuccessful in installing AVAST Home on my Windows 2000 Pro SP4 machine. 

I receive an error immediately following the Request-to-scan-at-boot-time dialog box at the end of the installation process.  After I click OK, I receive a Windows Application Error that states the application failed to initialize 0x00000005.  Additionally, after I restart the Ashavast.exe file does not exist (so indicated by the white icon on the desktop as opposed to the blue avast circle).

I have another machine with XP SP2 running avast just fine.

I have done the following so far to resolve the problem.

1.  Uninstalled via aswclear.exe.
2.  Reinstalled ... same problem.
3.  Removed any possible protection programs, EZ Firewall, Spybot, etc.
4.  Ran Norton Uninstall Utility (per advice from another entry within this forum).
5.  Unistalled again via aswclear.exe (cannot use control panel unistall ...does not work)
6.  Re-attempted installation ... same problem.

The following are the last four lines from the setuplog:

16:29:45 vrb/gen  License key generated Demo
16:29:47 vrb/sys  Executing:C:\Program Files\Alwil Software\Avast4\sched.exe /A:*
16:29:47 vrb/sys  Executed:C:\Program Files\Alwil Software\Avast4\sched.exe /A:*
16:29:55 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Label=Feb2006
16:29:55 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
16:29:55 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
16:29:55 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Version=4.6
16:29:55 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.6
16:29:55 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=763
16:29:55 nrm/pkg  Transferred files: 10
16:29:55 nrm/pkg  Transferred bytes: 9907822
16:29:55 nrm/pkg  Transfer time: 485 ms
16:29:55 vrb/fil  NeedReboot=true
16:29:55 vrb/sys  Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
16:29:55 vrb/fil  MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
16:29:55 min/gen  Return code: 0x20000000 [Something done]
16:29:55 min/gen  Stopped: 09.04.2006, 16:29:55


Please HELP!!!

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #1 on: April 10, 2006, 12:52:26 AM »
0x00000005
Access denied... are you using the Administrator account?

The Ashavast.exe file does not exist (so indicated by the white icon on the desktop as opposed to the blue avast circle).
The resident is ashserve.exe . Ashavast.exe is the splash screen. The icon should have a red cross and not become white...
Everything is strange in your installation...

Can you repair it through Control Panel > Add/Remove programs?
The best things in life are free.

thedoors

  • Guest
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #2 on: April 10, 2006, 03:02:30 AM »
I am using the administrator account ... and I cannot repair from the control panel or from the original download.  It always seems to believe I do not have it installed.  I have to remove it with aswclear.exe to uninstall.

thedoors

  • Guest
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #3 on: April 10, 2006, 04:01:41 AM »
I receive the error if I select Ok to scan at boot time.  If I select do not scan at boot time I don't receive the error but upon rebooting AVAST is not running ... ie. the blue avast icon does not appear in my system tray.

Any other ideas?

justin1278

  • Guest
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #4 on: April 10, 2006, 04:06:12 AM »
Hi,

Download the avast! removal tool from the link.

http://files.avast.com/files/eng/aswclear.exe

Run the tool and reboot. Then download a clean copy of avast! antivirus Home/Professional.

Post back your results.

thedoors

  • Guest
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #5 on: April 10, 2006, 04:29:07 AM »
I've done that since my last post.  I removed avast with aswclear.exe.  Downloaded the setup program again and re-installed avast with identical results.

What program should be running at startup to give me the blue ball in the system tray?  And why is my desktop link to ashavast.exe not able to find the file?  ... i've done a complete hard drive scan to find that exe but cannot find it.

I've installed avast before on a windows 2000 machine without any of these problems ...

any other ideas?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #6 on: April 10, 2006, 05:23:30 AM »
What program should be running at startup to give me the blue ball in the system tray?
C:\Program Files\Alwil Software\Avast4\ashdisp.exe

And why is my desktop link to ashavast.exe not able to find the file?
It should be here: C:\Program Files\Alwil Software\Avast4\ashavast.exe  :-\ :'(
The best things in life are free.

thedoors

  • Guest
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #7 on: April 11, 2006, 02:46:01 PM »
Still no luck ... ashdisp.exe is not in the avast directory either.  There are files there but everytime I reinstall (after uninstallation and clean download) ashdisp.exe and ashavast.exe are missing.

Any additional help would be greatly appreciated ... are there other log files I can post to give more info?


CharleyO

  • Guest
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #8 on: April 11, 2006, 05:50:26 PM »
***

Right click the "a" ball in the Task tray, select Program settings ..., and when the user interface opens, click on Logging in the left pane. You should now see the interface similar to the picture below.


thedoors

  • Guest
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #9 on: April 12, 2006, 03:16:03 AM »
My program is not even running nor can I get it to run ... so I do not even have the blue ball to change these options.  Cannot get ashdisp.exe to run ... cuz it does not exist in my installation directory.


other ideas?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #10 on: April 12, 2006, 03:19:34 AM »
My program is not even running nor can I get it to run ... so I do not even have the blue ball to change these options.  Cannot get ashdisp.exe to run ... cuz it does not exist in my installation directory.
Weird... strange... bizarre...

Do you have a file called <avast>\Setup\setup.log ?
Can you post the last lines of it?
The best things in life are free.

thedoors

  • Guest
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #11 on: April 13, 2006, 04:02:43 AM »
That's what I posted in my initial message ...

thedoors

  • Guest
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #12 on: April 13, 2006, 05:56:04 AM »
Another VERY VERY STRANGE thing happening ....

After a fresh uninstall and re-installation, before restart, I try to browse the avast installation directory.  For a brief moment I can see the Ashdisp.exe file in the folder, but after 1-2 second, the ashdisp.exe file "removes itself" -- completely disappearing from the folder. So after restarting, it is nowhere to be found ... seems the same thing is happending with Ashavast.exe, but a lot sooner ... before the installation is complete.

I found the logging application and set the log level to debug and the following are the contents of the only two log files with data ...

**** ERROR LOG FILE ****

4/12/2006 9:47:18 PM   Administrator   612   Error in aswChestC: chestOpenList Error 1753. 
4/12/2006 9:47:18 PM   Administrator   612   aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219. 
4/12/2006 9:47:23 PM   Administrator   612   aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty(). 
4/12/2006 9:47:25 PM   Administrator   1016   Error in aswChestC: chestOpenList Error 1753. 
4/12/2006 9:47:25 PM   Administrator   1016   aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219. 
4/12/2006 9:47:26 PM   Administrator   1016   aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty(). 

**** INFO LOG FILE *****
4/12/2006 9:48:02 PM   Administrator   1016   ASWSIMPLE program run information: Initialization of libraries is correct. 
4/12/2006 9:48:02 PM   Administrator   1016   ASWSIMPLE program run information: CaswSimpleStandardDlg::SetResidentLevel() is called. 
4/12/2006 9:48:02 PM   Administrator   1016   ASWSIMPLE program run information: CaswSimpleStandardDlg::SetResidentLevel() !ResidentSettingsDlg. 
4/12/2006 9:48:02 PM   Administrator   1016   ASWSIMPLE program run information: Disabled. 
4/12/2006 9:48:07 PM   Administrator   1016   ASWSIMPLE program run information: Simple dialog is closed.. 
4/12/2006 9:48:30 PM   Administrator   612   aswLogViewer - program run information: CLogListView::OnAcceleratorf5() is called. 





PLease help  :)

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11864
    • AVAST Software
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #13 on: April 13, 2006, 10:01:13 AM »
Seems like there's a malware active on your computer that removes avast! executables.
How about sched.exe - is it there? If yes, can you run sched.exe /A:* to schedule a boot-time scan?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Cannot Intstall Home Version in Windows 2000 Pro SP4
« Reply #14 on: April 13, 2006, 03:04:15 PM »
Can you run sched.exe /A:* to schedule a boot-time scan?
Igor, sorry the off-topic but, how can we schedule a boot time scanning with the Enhanced Interface?
The best things in life are free.