Author Topic: avast status can't start agent after stop/start service  (Read 4121 times)

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Offline baudav

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avast status can't start agent after stop/start service
« on: June 18, 2017, 07:01:00 PM »
Hi,

new problem
When stop and start service aswbIDSAgent; avast say not all agent started and: clic RESOLVE button not work.
restart manually action suspect agent not work.

workaround: disable AVAST; and enable all agent
AV:free COMODO internet security (removed avast! too problem+too bad adv+ privacy problem) - W7 64bits - Chrome beta - IPv6 - TeamViewer - NAS Synology

Offline Be Secure

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Re: avast status can't start agent after stop/start service
« Reply #1 on: June 20, 2017, 01:37:13 PM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Offline baudav

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Re: avast status can't start agent after stop/start service
« Reply #2 on: June 20, 2017, 03:49:33 PM »
How will this fix the bug?

It's already a new install. and why repair ?  It's a bug, repair operation not work. Disable all agent/ enable all work.
AV:free COMODO internet security (removed avast! too problem+too bad adv+ privacy problem) - W7 64bits - Chrome beta - IPv6 - TeamViewer - NAS Synology

Offline PDI

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Re: avast status can't start agent after stop/start service
« Reply #3 on: July 13, 2017, 05:01:50 PM »
Hi Baudav,

we are looking into this issue but the agent is not supposed to be stopped via SCM. The AvastUI should be used for it.

Regards,
PDI

Offline baudav

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Re: avast status can't start agent after stop/start service
« Reply #4 on: July 13, 2017, 05:22:20 PM »
yes, but avastUI not stop it.
It display the agent is disabled, but service stay running and continu to request my NAS (I see it when my NAS not hibernate).
AV:free COMODO internet security (removed avast! too problem+too bad adv+ privacy problem) - W7 64bits - Chrome beta - IPv6 - TeamViewer - NAS Synology

Offline PDI

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Re: avast status can't start agent after stop/start service
« Reply #5 on: August 12, 2017, 09:34:17 AM »
Hi baudav,

the problem is fixed in the 17.6.2307 Beta build.

Regards,
PDI