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Author Topic: 18 Days without any reply  (Read 2446 times)

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REDACTED

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18 Days without any reply
« on: June 21, 2017, 04:04:03 PM »
Hello,

I, as many others, forgot to turn off my auto-renewal after the trial for SecureLine VPN expired, which meant that Avast took a good 79 dollars I believe. I made a ticket to request a refund, yet it has been 18 days and still no reply.

Could you report this?

#835481 is my ticket ID.
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Offline Eddy

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Re: 18 Days without any reply
« Reply #1 on: June 21, 2017, 04:05:46 PM »
There is currently a huge delay in the ticket handling.
It take +/- 15 business days for avast to handle a ticket.
Have patience.
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REDACTED

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Re: 18 Days without any reply
« Reply #2 on: June 21, 2017, 04:16:13 PM »
Thank you, Eddy!
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