Author Topic: Over paying for Avast  (Read 5866 times)

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Over paying for Avast
« on: June 21, 2017, 05:59:49 PM »
  I have tried to get my over paying to Avast problem taking care of by two different agents and sent all the info to them or to whom ever but have not heard from anyone at Avast. i guess their ahead financially, so what's the problem, right? on Feb.8,2017 $51.99 and another $51.99. which cause my account to be over drawn 5 times at $29.00 a pop, added up it's =$145.00 and if you add up the two $51.99 = 103.98

    so who do i speak to? who even cares? i would really love to get this taking care of, and talking to the tech agents is a nightmare in it's self, why can't i speak to someone i can actually hear and understand. and the last agent i spoken with didn't have enough of sense to chew gum and fart at the same time. HELP! i really need some help!

            who? what? where? please anyone.....

Offline Eddy

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Re: Over paying for Avast
« Reply #1 on: June 21, 2017, 06:03:29 PM »

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Re: Over paying for Avast
« Reply #3 on: July 04, 2017, 04:00:13 PM »
i'm wondering why the hell haven't i heard anything from Avast yet? avast is the one who ripped me off, so where are you Avast? pay me my money already.

Offline CraigB

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Re: Over paying for Avast
« Reply #4 on: July 04, 2017, 04:05:44 PM »
i'm wondering why the hell haven't i heard anything from Avast yet? avast is the one who ripped me off, so where are you Avast? pay me my money already.
Have you applied/received a ticket number? if so please post it here so we can attract some attention to your matter.

Offline Eddy

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Re: Over paying for Avast
« Reply #5 on: July 04, 2017, 04:10:12 PM »
Handling times for tickets is currently +/- 15 business days.

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Re: Over paying for Avast
« Reply #6 on: July 04, 2017, 04:14:07 PM »
Hello,


This is just a friendly confirmation that we have received your support request and one of our dedicated team members will get back to you as soon as possible.

We are currently experiencing an unusually high volume of incoming messages, while we strive to resolve your issue as quickly as possible, unfortunately this may take a little longer than usual.

We sincerely apologize for any inconvenience this may cause and we politely ask for your patience while we try to resolve the current situation we are facing, your email is extremely important to us and we will have a dedicated specialist respond to you as soon as possible.


The ticket ID for your record is: 849199
Name of your ticket: Avast has ripped me off by $247.98 and i'd like to get it back, seems as though Avast doesn't mind ripping their would be customer's off with no recourse. but please lets fix this now.
Thank you for your patience,
The Avast Support Team


Avast Software s.r.o., Enterprise Office Center, Pikrtova 1737/1A, 140 00 Prague 4, Czech Republic

Please note — This is an automated reply. A member of the Support team will be getting in touch shortly.

849199:207226
« Last Edit: September 24, 2017, 06:29:16 PM by Condition Of Anonymity »

Offline CraigB

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Re: Over paying for Avast
« Reply #7 on: July 04, 2017, 04:23:06 PM »
It's now been reported.

As Eddy mentioned, response times currently to tickets are around the 15 business days and will be slower if an issue is re-ticketed, which in turn puts people to the back of the line.

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Re: Over paying for Avast
« Reply #8 on: July 04, 2017, 04:27:03 PM »
... thanks Eddy & GraigB, it's just this has went on for such a long time, and i'm bout out of patience.

                   
« Last Edit: July 04, 2017, 04:46:41 PM by Condition Of Anonymity »

Offline CraigB

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Re: Over paying for Avast
« Reply #9 on: July 04, 2017, 04:39:25 PM »
No problem.
I'd recommend you remove your email from your last two posts unless you'd like spammers to harvest it :o

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Re: Over paying for Avast
« Reply #10 on: July 04, 2017, 04:45:59 PM »
how can i do that?

Offline Eddy

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Re: Over paying for Avast
« Reply #11 on: July 04, 2017, 04:46:41 PM »
On the top right side of your post > modify

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Re: Over paying for Avast
« Reply #12 on: September 24, 2017, 06:10:20 PM »
  still waiting on Avast??? how long should i continue to wait??? i don't even have Avast downloaded on my computer. what a way to run a company.

Offline Eddy

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Re: Over paying for Avast
« Reply #13 on: September 24, 2017, 08:01:07 PM »
Post your ticket ID here.

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Re: Over paying for Avast
« Reply #14 on: October 01, 2017, 05:17:13 AM »
   
    Avast, your company charged me double and this caused my bank account to be overdrawn. in total this "Avast Internet Security and Premier" cost me $248.99 for just one year for one computer. this is unbelievable and crazy. and your Avast Support Team, Ignacio blamed me for this and has denied me any recourse to get any help to getting a rebate of any kind. so i could never recommend this product to any one.  i'm not expecting any fair are honest dealings from your company to deal with this honorably? are for you to do the right thing? an or handle this problem caused by your companies practices for more profits than deal fairly with principals to your customers?

   Avast, you have knocked this one outta the park. clearly A-1 an out standing business practices. many might call this a very small amount--$248.99 mere chump change, but not i. i'm on a fixed income, all i know is that this is bull crap. i have been told that payback's a bitch. not sure what that means, but it does sound serious. who knew?

   Avast is no more than scam. your company charged my Bank account double for the same exact item, at the same day, same time in fact with-in minutes and some how it's my fault. WOW!!! Way to go Avast, never again.

   i don't even use your product, i've downloaded it 3, maybe 4 times but refused to keep it on my computer. cause if you'll screw me in plain site in daylight, then i can't trust your product and keeping it while it runs in the back ground and while i'm away from my computer. using your product and going through the cleaning your still trying to sell me more and more other thing crap.

                                         Way to go Avast, never again.