Author Topic: Avast Password Synchronisation Not Working  (Read 5507 times)

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Offline Adam223

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Avast Password Synchronisation Not Working
« on: June 23, 2017, 03:40:47 PM »
I can not sync passwords between devices. My first account (my old pc) crashed and now on all new devices, it asks me to use the provided code. I no longer have access to the email to backup my account so I am unsure if I can sync my passwords now. I have the passwords it's just I want them to be able to synchronise to my other devices.

Offline Eddy

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Re: Avast Password Synchronisation Not Working
« Reply #1 on: June 23, 2017, 03:48:21 PM »
Can't you use webmail to view the message about retrieving ?

Offline Adam223

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Re: Avast Password Synchronisation Not Working
« Reply #2 on: June 24, 2017, 10:04:06 PM »
I no longer have access to the email sent to me about backing up.

Offline Eddy

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Re: Avast Password Synchronisation Not Working
« Reply #3 on: June 24, 2017, 10:06:37 PM »
If you have a backup of the passwords, start from scratch and use the backup to import them into avast passwords.

Offline Adam223

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Re: Avast Password Synchronisation Not Working
« Reply #4 on: June 24, 2017, 10:15:42 PM »
By starting from scratch do you mean a new avast account?

Offline Eddy

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Re: Avast Password Synchronisation Not Working
« Reply #5 on: June 24, 2017, 10:17:13 PM »
No, new install (group) for avast passwords.

Offline Adam223

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Re: Avast Password Synchronisation Not Working
« Reply #6 on: June 24, 2017, 10:21:41 PM »
How do I do that?

Offline Eddy

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Re: Avast Password Synchronisation Not Working
« Reply #7 on: June 24, 2017, 10:33:45 PM »
Install avast passwords if you haven't done so already.
Select the import option and point it to the backup file.

Offline Adam223

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Re: Avast Password Synchronisation Not Working
« Reply #8 on: June 24, 2017, 10:57:18 PM »
I've done that but I still cannot sync it with my phone.

Offline Eddy

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Re: Avast Password Synchronisation Not Working
« Reply #9 on: June 25, 2017, 05:58:48 AM »
As you don't have the main system anymore, you need to start from scratch. (create a new group)

Offline Adam223

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Re: Avast Password Synchronisation Not Working
« Reply #10 on: June 25, 2017, 07:47:26 PM »
Ok, thanks. I've set it up and now I can sync with devices. Sorry if I seem like an idiot but thanks for all the help!

Offline Eddy

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Re: Avast Password Synchronisation Not Working
« Reply #11 on: June 25, 2017, 08:01:39 PM »
You're welcome.