Author Topic: Refund Request has not been responded to in 24 days  (Read 3103 times)

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Offline Andrew411

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Refund Request has not been responded to in 24 days
« on: June 24, 2017, 05:08:49 AM »
Hello, I submitted a support ticket to refund the product due to purchasing the wrong product on May 30th in the late evening. I edited my ticket a day or two after I submitted it, by the way.


Here is the support ticket ID: 832055


Offline Asyn

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Re: Refund Request has not been responded to in 24 days
« Reply #1 on: June 24, 2017, 05:31:33 AM »
Hi, I reported it for you.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline William391

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Re: Refund Request has not been responded to in 24 days
« Reply #2 on: June 27, 2017, 04:57:42 PM »
I am in the same situation as you. I sent in my request for a refund 23day ago never got any reply except to give me a ticket number which is 836620. Worst customer service ever......

Offline Eddy

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Re: Refund Request has not been responded to in 24 days
« Reply #3 on: June 27, 2017, 05:18:41 PM »
You need to count in business days.
Current handling time is +/- 15 business days.

Offline Asyn

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Re: Refund Request has not been responded to in 24 days
« Reply #4 on: June 28, 2017, 06:13:10 AM »
I am in the same situation as you. I sent in my request for a refund 23day ago never got any reply except to give me a ticket number which is 836620. Worst customer service ever......
Reported.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline WVLVE

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Re: Refund Request has not been responded to in 24 days
« Reply #5 on: June 29, 2017, 11:11:06 AM »
I have same problem. Here is ticket id 839028.

Offline DavidR

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Re: Refund Request has not been responded to in 24 days
« Reply #6 on: June 29, 2017, 11:12:47 AM »
I have same problem. Here is ticket id 839028.

When did you submit your support ticket ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.697) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline WVLVE

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Re: Refund Request has not been responded to in 24 days
« Reply #7 on: June 30, 2017, 08:24:24 AM »
24 days ago.