Author Topic: Refund Request has not been responded to in 24 days  (Read 3702 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Refund Request has not been responded to in 24 days
« on: June 24, 2017, 05:08:49 AM »
Hello, I submitted a support ticket to refund the product due to purchasing the wrong product on May 30th in the late evening. I edited my ticket a day or two after I submitted it, by the way.


Here is the support ticket ID: 832055


Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Refund Request has not been responded to in 24 days
« Reply #1 on: June 24, 2017, 05:31:33 AM »
Hi, I reported it for you.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Refund Request has not been responded to in 24 days
« Reply #2 on: June 27, 2017, 04:57:42 PM »
I am in the same situation as you. I sent in my request for a refund 23day ago never got any reply except to give me a ticket number which is 836620. Worst customer service ever......

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31080
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Refund Request has not been responded to in 24 days
« Reply #3 on: June 27, 2017, 05:18:41 PM »
You need to count in business days.
Current handling time is +/- 15 business days.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Refund Request has not been responded to in 24 days
« Reply #4 on: June 28, 2017, 06:13:10 AM »
I am in the same situation as you. I sent in my request for a refund 23day ago never got any reply except to give me a ticket number which is 836620. Worst customer service ever......
Reported.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Refund Request has not been responded to in 24 days
« Reply #5 on: June 29, 2017, 11:11:06 AM »
I have same problem. Here is ticket id 839028.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88895
  • No support PMs thanks
Re: Refund Request has not been responded to in 24 days
« Reply #6 on: June 29, 2017, 11:12:47 AM »
I have same problem. Here is ticket id 839028.

When did you submit your support ticket ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: Refund Request has not been responded to in 24 days
« Reply #7 on: June 30, 2017, 08:24:24 AM »
24 days ago.