Author Topic: False Positives on our app  (Read 2236 times)

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False Positives on our app
« on: June 27, 2017, 04:43:59 AM »
I hope finds you well.

Some of our users have posted reviews that our app contains Faketoken-AR. We believe this is a false positive as we have no issues with any other security products except AVAST! In addition, it's only show alerts on part of devices.

I would appreciate urgent help to understand this issue as this is impacting ratings on our apps and preventing users from downloading. We will appreciate all the help in troubleshooting this at the earliest please.

https://play.google.com/store/apps/details?id=com.hyj.rydb.app

Sincerely yours,
John Tong

Offline Asyn

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Re: False Positives on our app
« Reply #1 on: June 27, 2017, 06:48:22 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: False Positives on our app
« Reply #2 on: June 27, 2017, 07:14:12 AM »
This is Windows forum, not a android one.

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Re: False Positives on our app
« Reply #3 on: June 27, 2017, 07:57:59 AM »
thank you

Offline Asyn

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Re: False Positives on our app
« Reply #4 on: June 27, 2017, 07:58:43 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0