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Author Topic: Avast UI Failed to Load (AV service is not responding)  (Read 39598 times)

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Re: Avast UI Failed to Load (AV service is not responding)
« Reply #60 on: July 23, 2018, 08:01:51 PM »
Well, I uninstalled Malwarebytes and I still get the red X over the Avast icon.

So that wasn't the problem.  The "Avast is down" message comes up constantly.

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Offline bob3160

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Re: Avast UI Failed to Load (AV service is not responding)
« Reply #61 on: July 23, 2018, 09:54:03 PM »
Quote from: GreenBud on July 23, 2018, 08:01:51 PM
Well, I uninstalled Malwarebytes and I still get the red X over the Avast icon.

So that wasn't the problem.  The "Avast is down" message comes up constantly.
Have you tried the following ???

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
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Re: Avast UI Failed to Load (AV service is not responding)
« Reply #62 on: July 23, 2018, 10:38:03 PM »
Yeah,  I've done both several times.
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Offline bob3160

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Re: Avast UI Failed to Load (AV service is not responding)
« Reply #63 on: July 23, 2018, 11:11:13 PM »
Quote from: GreenBud on July 23, 2018, 10:38:03 PM
Yeah,  I've done both several times.
The only thing left is the following:

Submitting a support file to Avast
Instructions how to use it can be easily found:
https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
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Re: Avast UI Failed to Load (AV service is not responding)
« Reply #64 on: July 23, 2018, 11:24:02 PM »
Thanks for the link.

I'll follow the instructions.
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Re: Avast UI Failed to Load (AV service is not responding)
« Reply #65 on: August 22, 2018, 10:14:59 PM »
I never submitted a support file.  There are too many people having this problem for Avast to address each case one-on-one.  There needs to be a post in this forum from Avast Support addressing this issue.  After you try the repair, re-installation, and turn on remote desktop services.... then what?  Whenever I get the "Avast UI failed to load" with the red X, it freezes my internet.  I can't get pages to come up, so I must constantly restart Avast.   This thread has been going since last year, and there has been no solution.  I finally had to just uninstall Avast.  I had this anti-virus software for years, but this problem was making it impossible for me to use my computer. 
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Re: Avast UI Failed to Load (AV service is not responding)
« Reply #66 on: August 22, 2018, 11:49:40 PM »
You never did mention what OS version and what version of Avast you are using.
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Re: Avast UI Failed to Load (AV service is not responding)
« Reply #67 on: August 24, 2018, 12:03:59 AM »
On my first post I said I'm on Microsoft XP.  And I had the latest version of Avast Free that came out a few days ago.
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Offline wdunwoody

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Re: Avast UI Failed to Load (AV service is not responding)
« Reply #68 on: August 28, 2018, 12:30:16 AM »
I am having the same problem. I have Avast Free on a WinXP Pro computer and a Win7 Pro 64 bit computer. They've both run flawlessly "forever". But I went to download Avast Free on a (new to me) Win7Pro 64 bit machine. There had been other antivirus programs on the computer. I used the Avast clean removal tool and the McAfee removal tool, but when I install Avast Free, I get the dreaded "UI Failed to load" message no matter what I do. I've tried "repair" through Control Panel/Programs&Features/ to no avail. I've completely unloaded, cleaned again, reloaded. Nope. The windows services previously mentioned in this topic are running. There IS an older version of Malwarebytes on the computer, but it is malware-only and only runs manually on demand.

Seems like this issue has existed now for quite a while and it is not an isolated instance. Any new fixes or suggestions? 
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