I never submitted a support file. There are too many people having this problem for Avast to address each case one-on-one. There needs to be a post in this forum from Avast Support addressing this issue. After you try the repair, re-installation, and turn on remote desktop services.... then what? Whenever I get the "Avast UI failed to load" with the red X, it freezes my internet. I can't get pages to come up, so I must constantly restart Avast. This thread has been going since last year, and there has been no solution. I finally had to just uninstall Avast. I had this anti-virus software for years, but this problem was making it impossible for me to use my computer.