Author Topic: Attempting to get a refund  (Read 6952 times)

0 Members and 1 Guest are viewing this topic.

Offline c.thain

  • Newbie
  • *
  • Posts: 1
Attempting to get a refund
« on: June 26, 2017, 12:29:39 AM »
Hello.

What is the typical amount of time it takes to get a response from support ticket?
I purchased the secureline VPN but I'm not using it as much as I thought I would plus it does not agree with several of the multiplayer games I play.
I have created a support ticket requesting a refund as I am still within my 30 day preiod but there has not been a response yet in almost 6 days. I won't be best pleased if my 30 days lapses and then I'm told to get lost...

Any help towards the situation would be appreciated.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 79179
  • No support PMs thanks
Re: Attempting to get a refund
« Reply #1 on: June 26, 2017, 12:48:48 AM »
I would say the current response/resolution time is somewhat pathetic bordering on embarrassing up to 15 business days. So your 6 days is well within the 15 days.

The important thing is when you submitted the ticket, not when it is resolved. That said I don't know the what the trial time frame is with the secureline VPN is as you can pay for a month or annual license.

Whatever you do don't submit another ticket as they are handled on a FIFO (first in first out) basis so you delay is based on your newest ticket or modification of the original.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.8.2318/ Outpost Firewall Pro9.3/ Firefox 52.4.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline I am not Here

  • Newbie
  • *
  • Posts: 3
Re: Attempting to get a refund
« Reply #2 on: June 28, 2017, 12:26:16 AM »
15 days? try longer i'm on 21 days and STILL waiting. with no hint of whats going on. :) :-\

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31485
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Attempting to get a refund
« Reply #3 on: June 28, 2017, 12:28:00 AM »
Not 15 days, 15 business days

Offline I am not Here

  • Newbie
  • *
  • Posts: 3
Re: Attempting to get a refund
« Reply #4 on: June 28, 2017, 12:36:03 AM »
yes I know 15 business days it was just shorter to type only days  ;)

Offline pengriffix

  • Newbie
  • *
  • Posts: 1
    • RapBible
Re: Attempting to get a refund
« Reply #5 on: June 28, 2017, 11:17:47 PM »
My Secure VPN blocks me from accessing http websites. I don't know what's wrong with it. Gucci Gang
« Last Edit: November 24, 2017, 10:41:18 PM by pengriffix »

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31485
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Attempting to get a refund
« Reply #6 on: June 29, 2017, 11:54:40 AM »
pengriffix,

your problem has nothing to do with the topic of this thread.
Please start your own thread if you want help and provide details.

Offline 1chrisdewet

  • Newbie
  • *
  • Posts: 1
Re: Attempting to get a refund
« Reply #7 on: July 03, 2017, 09:13:43 AM »
I cannot find a way to get a refund for 40285931500 << this order number
chris de wet, aesedai@webmail.co.za

Offline Asyn

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 49365
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Attempting to get a refund
« Reply #8 on: July 03, 2017, 09:14:54 AM »
I cannot find a way to get a refund for 40285931500 << this order number
chris de wet,
-> https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.37 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31485
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Attempting to get a refund
« Reply #9 on: July 03, 2017, 09:19:48 AM »
Chris unless you like to receive a lot of spam, it is really not smart to post your email on a public webboard.

Offline Ken Lines

  • Newbie
  • *
  • Posts: 17
Re: Attempting to get a refund
« Reply #10 on: September 14, 2017, 04:00:26 PM »
Hello.

What is the typical amount of time it takes to get a response from support ticket?
I purchased the secureline VPN but I'm not using it as much as I thought I would plus it does not agree with several of the multiplayer games I play.
I have created a support ticket requesting a refund as I am still within my 30 day preiod but there has not been a response yet in almost 6 days. I won't be best pleased if my 30 days lapses and then I'm told to get lost...

Any help towards the situation would be appreciated.

Hope you got it sorted.

It seems a lot better now.  I requested a refund three days ago - for SLVPN - and the refund
was back in my account yesterday.

Ken Lines.
Die Dulci Fruimini!

Offline holubchenkovetal

  • Newbie
  • *
  • Posts: 3
Re: Attempting to get a refund
« Reply #11 on: October 01, 2017, 10:03:12 AM »
Hello, I was buying SecureLine VPN this summer. But the production did not suit me, I wrote to the administrators that I want to refuse. I was removed from the VPN, and money has not yet been returned.

Offline Asyn

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 49365
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Attempting to get a refund
« Reply #12 on: October 01, 2017, 10:07:04 AM »
Hello, I was buying SecureLine VPN this summer. But the production did not suit me, I wrote to the administrators that I want to refuse. I was removed from the VPN, and money has not yet been returned.
Post your ticket-ID.
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.37 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline holubchenkovetal

  • Newbie
  • *
  • Posts: 3
Re: Attempting to get a refund
« Reply #13 on: October 11, 2017, 08:14:29 AM »
ALLSOFT-9192037

Offline Asyn

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 49365
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Attempting to get a refund
« Reply #14 on: October 11, 2017, 08:17:11 AM »
ALLSOFT-9192037
OK, I reported it for you.
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.37 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0