Author Topic: Attempting to get a refund  (Read 19465 times)

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Re: Attempting to get a refund
« Reply #15 on: October 27, 2017, 07:30:15 AM »

how long do I have to wait for a refund or at least an answer? It's already been a long time.

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Re: Attempting to get a refund
« Reply #16 on: October 27, 2017, 07:49:47 AM »
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Re: Attempting to get a refund
« Reply #17 on: December 09, 2017, 11:21:25 PM »
I'm worried I'm about to have the same issue. Have any posters successfully got a refund?

Offline DavidR

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Re: Attempting to get a refund
« Reply #18 on: December 10, 2017, 12:17:07 AM »
I'm worried I'm about to have the same issue. Have any posters successfully got a refund?

The short answer is yes, but you would have to browse the forums to see that.  One of the issues you don't see all of those that got there refund, some report back whilst many don't.

If you carry out the actions (submit a support ticket) and qualify for a refund (submission in the 30 day guarantee period), then you should get it.

This is an old topic when completions took longer, the new system has sped that up, but it is still going to take number of working days.
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Re: Attempting to get a refund
« Reply #19 on: December 12, 2017, 02:20:54 AM »
I've sent three requests through the automated system, but haven't received any confirmation e-mail at all. It's only three days until the 30-days to be up.


Should it take a full working day to confirm that Avast has received my request, and there will be no further problems with a refund?

Offline DavidR

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Re: Attempting to get a refund
« Reply #20 on: December 12, 2017, 09:51:39 AM »
I've sent three requests through the automated system, but haven't received any confirmation e-mail at all. It's only three days until the 30-days to be up.

Should it take a full working day to confirm that Avast has received my request, and there will be no further problems with a refund?

As I said:
Quote
If you carry out the actions (submit a support ticket) and qualify for a refund (submission in the 30 day guarantee period), then you should get it.

The fact that you have multiple submissions could well be your issue, they are handled in FiFo (first in first out) order.
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Re: Attempting to get a refund
« Reply #21 on: December 13, 2017, 05:23:30 PM »
have tried to get a refund as well have sent 2 emails still haven’t gotten a response yet
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Re: Attempting to get a refund
« Reply #22 on: December 13, 2017, 06:58:34 PM »
I'm worried I'm about to have the same issue. Have any posters successfully got a refund?

The short answer is yes, but you would have to browse the forums to see that.  One of the issues you don't see all of those that got there refund, some report back whilst many don't.

If you carry out the actions (submit a support ticket) and qualify for a refund (submission in the 30 day guarantee period), then you should get it.

This is an old topic when completions took longer, the new system has sped that up, but it is still going to take number of working days.

The refund was completed without a problem, thanks.

Offline DavidR

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Re: Attempting to get a refund
« Reply #23 on: December 13, 2017, 07:23:52 PM »
You're welcome, thanks for confirming this.
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