Attempting to get a refund

[REDACTED]

Hello.

What is the typical amount of time it takes to get a response from support ticket?
I purchased the secureline VPN but I'm not using it as much as I thought I would plus it does not agree with several of the multiplayer games I play.
I have created a support ticket requesting a refund as I am still within my 30 day preiod but there has not been a response yet in almost 6 days. I won't be best pleased if my 30 days lapses and then I'm told to get lost...

Any help towards the situation would be appreciated.

[DavidR]

I would say the current response/resolution time is somewhat pathetic bordering on embarrassing up to 15 business days. So your 6 days is well within the 15 days.

The important thing is when you submitted the ticket, not when it is resolved. That said I don't know the what the trial time frame is with the secureline VPN is as you can pay for a month or annual license.

Whatever you do don't submit another ticket as they are handled on a FIFO (first in first out) basis so you delay is based on your newest ticket or modification of the original.

[REDACTED]

15 days? try longer i'm on 21 days and STILL waiting. with no hint of whats going on.

[Eddy]

Not 15 days, 15 business days

[REDACTED]

yes I know 15 business days it was just shorter to type only days 

[REDACTED]

My Secure VPN blocks me from accessing http websites. I don't know what's wrong with it. avengers age of ultron netflix

[Eddy]

pengriffix,

your problem has nothing to do with the topic of this thread.
Please start your own thread if you want help and provide details.

[REDACTED]

I cannot find a way to get a refund for 40285931500 << this order number
chris de wet, aesedai@webmail.co.za

[Asyn]

I cannot find a way to get a refund for 40285931500 << this order number
chris de wet,

-> https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)

[Eddy]

Chris unless you like to receive a lot of spam, it is really not smart to post your email on a public webboard.

[Ken Lines]

Hello.

What is the typical amount of time it takes to get a response from support ticket?
I purchased the secureline VPN but I'm not using it as much as I thought I would plus it does not agree with several of the multiplayer games I play.
I have created a support ticket requesting a refund as I am still within my 30 day preiod but there has not been a response yet in almost 6 days. I won't be best pleased if my 30 days lapses and then I'm told to get lost...

Any help towards the situation would be appreciated.

Hope you got it sorted.

It seems a lot better now.  I requested a refund three days ago - for SLVPN - and the refund
was back in my account yesterday.

Ken Lines.

[REDACTED]

Hello, I was buying SecureLine VPN this summer. But the production did not suit me, I wrote to the administrators that I want to refuse. I was removed from the VPN, and money has not yet been returned.

[Asyn]

Hello, I was buying SecureLine VPN this summer. But the production did not suit me, I wrote to the administrators that I want to refuse. I was removed from the VPN, and money has not yet been returned.

Post your ticket-ID.

[REDACTED]

ALLSOFT-9192037

[Asyn]

ALLSOFT-9192037

OK, I reported it for you.