I'm worried I'm about to have the same issue. Have any posters successfully got a refund?
The short answer is yes, but you would have to browse the forums to see that. One of the issues you don't see all of those that got there refund, some report back whilst many don't.
If you carry out the actions (submit a support ticket) and qualify for a refund (submission in the 30 day guarantee period), then you should get it.
This is an old topic when completions took longer, the new system has sped that up, but it is still going to take number of working days.