Author Topic: Cleanup doesn't work !  (Read 9153 times)

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Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline David550

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Re: Cleanup doesn't work !
« Reply #16 on: June 29, 2017, 12:35:04 PM »
I already read it.
The person said they have experienced the same issue & are working on fixing it.
He said he would be in touch with me when it gets fixed.
Of course, I was told the same thing about the version I already have & they never did contact me. :(

Offline Asyn

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Re: Cleanup doesn't work !
« Reply #17 on: June 29, 2017, 12:39:41 PM »
Yep, let's hope it'll get fixed soon...
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline David550

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Re: Cleanup doesn't work !
« Reply #18 on: June 29, 2017, 12:41:38 PM »
If they don't get the problems fixed nobody will test the beta...

Offline Asyn

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Re: Cleanup doesn't work !
« Reply #19 on: June 29, 2017, 12:45:47 PM »
If they don't get the problems fixed nobody will test the beta...
Absolutely. I already mentioned it in the beta thread, let's continue there.
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline David550

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Re: Cleanup doesn't work !
« Reply #20 on: June 29, 2017, 12:48:00 PM »
If they don't get the problems fixed nobody will test the beta...
Absolutely. I already mentioned it in the beta thread, let's continue there.

ok.
I'm notified of new posts on both threads.

Offline kyuhyong

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Re: Cleanup doesn't work !
« Reply #21 on: June 30, 2017, 12:48:09 AM »
I have same problem.
I purchased the cleanup licence and activated on avast free antivirus but process does not start.

So I downloaded the beta version of it and tried to enter the activation code but it says its incorrect activation code.
What should I do now.

Offline David550

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Re: Cleanup doesn't work !
« Reply #22 on: June 30, 2017, 01:07:22 AM »
I have same problem.
I purchased the cleanup licence and activated on avast free antivirus but process does not start.

So I downloaded the beta version of it and tried to enter the activation code but it says its incorrect activation code.
What should I do now.

I just started a ticket here---

https://support.avast.com/support/tickets/new?form=3

The page said I would be contacted soon.
You might want to ask for help there too.

EDIT--- The response I got ---



« Last Edit: June 30, 2017, 01:30:46 AM by David550 »

Offline kyuhyong

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Re: Cleanup doesn't work !
« Reply #23 on: July 04, 2017, 03:54:42 PM »
Thanks, I submitted an issue report as you suggested.
Hope they can solve this problem soon.

Offline David550

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Re: Cleanup doesn't work !
« Reply #24 on: July 04, 2017, 04:56:19 PM »
Thanks, I submitted an issue report as you suggested.
Hope they can solve this problem soon.

I got a reply.
They used the money I paid on Cleanup Premium to extend my Avast Premier for 8 months.
I'm happy with that.  ;D

They were a little slow responding but did respond.
« Last Edit: July 04, 2017, 05:00:17 PM by David550 »

Offline Eddy

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Re: Cleanup doesn't work !
« Reply #25 on: July 04, 2017, 05:13:45 PM »
Yes it takes *cough* some time for avast to respond but eventually they will.

I've said it in other threads, tools like CleanUp don't do anything you can't do already natively with the OS.
It can help doing some things faster, but that is all.

If you (or anyone else) really want to use such a tool, I recommend CCleaner (pretty good and free).

As every system/user is different, a simple batch file that removes what the user wants will work real nice.

Offline Katherine28

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Re: Cleanup doesn't work !
« Reply #26 on: July 07, 2017, 10:54:39 PM »
I have same problem can't complete functions, and I can't find a way to contact support without accessing total care at $79 per call!  Really? The product doesn't work and customers can't report and obtain refunds for defective or broken products!

Offline Eddy

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Re: Cleanup doesn't work !
« Reply #27 on: July 07, 2017, 11:05:44 PM »
You can simply create a ticket and it is free.

https://www.avast.com/faq.php?article=AVKB24

Offline tonakir

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Re: Cleanup doesn't work !
« Reply #28 on: July 07, 2017, 11:41:28 PM »
Same issue for me!!!  >:( >:( >:(

I introduce a ticket...

Tonakir

Offline Stop8

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Re: Cleanup doesn't work !
« Reply #29 on: July 21, 2017, 10:45:20 PM »
I know a few with the same problem.

I have got to ask though, why is an Anti-virus programme trying to do all these things?
Why do you not stick to stopping Viruses, Malware and Ransomware  a thing I would expect an Anti-virus to do?
In short protecting computers, but be the best at it instead of adding things that can be had for free elsewhere.

Be the best at what you set yourselves to do.
To many years young and to old to care!

Avast Free.