Author Topic: SecureLineVPN doesn't work  (Read 2326 times)

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martin@kehrholff.de

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SecureLineVPN doesn't work
« on: August 15, 2017, 07:44:09 AM »
Hello,

I've got a SecureLineVPN License valid till 16. April 2018,
but I can't use it because my Avast Installation claimed there is no License.
A new Installation of the License.avastlic has no Effect.
I opend 2 Tickets in the Support Area, but they has been closed
within a few Minutes with now more Information, Help or fixing the Problem.

"Am Di, 15 Aug at 7:14 AM erstellt Bearbeiter: Florian Förster"
"Am Fr, 11 Aug at 4:03 PM erstellt Bearbeiter: Florian Förster"

I'm feeling fooled by the Support Team because of this.

Is there any Manager who can Help?

Gruß Martin

Offline Asyn

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Re: SecureLineVPN doesn't work
« Reply #1 on: August 15, 2017, 07:56:38 AM »
Post your ticket-ID(s).
Win 8.1 [x64] - Avast PremSec 22.5.7216.B [UI.706] - Firefox ESR 91.9 [NS/uBO/PB] - Thunderbird 91.9.0
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

martin@kehrholff.de

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Re: SecureLineVPN doesn't work
« Reply #2 on: August 15, 2017, 09:08:51 AM »
Ticket-Nr.: [#05106723]
Ticket-Nr.: [#05106723]

Offline Asyn

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Re: SecureLineVPN doesn't work
« Reply #3 on: August 15, 2017, 09:14:23 AM »
OK, I will forward it for you.
Win 8.1 [x64] - Avast PremSec 22.5.7216.B [UI.706] - Firefox ESR 91.9 [NS/uBO/PB] - Thunderbird 91.9.0
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

martin@kehrholff.de

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Re: SecureLineVPN doesn't work
« Reply #4 on: August 15, 2017, 10:46:02 AM »
Thank you, the Support has solved the Problem.

Offline Asyn

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Re: SecureLineVPN doesn't work
« Reply #5 on: August 15, 2017, 10:47:19 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 22.5.7216.B [UI.706] - Firefox ESR 91.9 [NS/uBO/PB] - Thunderbird 91.9.0
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

jocker999@yandex.ru

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Re: SecureLineVPN doesn't work
« Reply #6 on: August 18, 2017, 11:48:31 AM »
You're welcome.
I have the same problem. I have a SecureLineVPN license valid till 03/17/2018
but I cant use it because my Avast Installation claimed there is no License.
A new Installation of the License.avastlic has no Effect.
My ticket is #921837
« Last Edit: August 18, 2017, 11:56:00 AM by jocker999 »