Author Topic: Can't cancel free upgrade I don't want!  (Read 1689 times)

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Can't cancel free upgrade I don't want!
« on: August 09, 2017, 06:17:17 AM »
I did accept a 60 days free trial of a paid version but want to go back to the free version. I am sure I will forget to remove it in time and be charged.
I found this: https://www.avast.com/faq.php?article=AVKB12

But the button "Switch me back to Avast free" is not there as it should.



Thanks,
Henri

Offline Asyn

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Re: Can't cancel free upgrade I don't want!
« Reply #1 on: August 09, 2017, 06:28:15 AM »
I am sure I will forget to remove it in time and be charged.
-> https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Can't cancel free upgrade I don't want!
« Reply #2 on: August 09, 2017, 06:35:46 AM »
Thanks, I was able to disable the auto-renewal but can't get back to the free version.

Well, I guess 60 days of no-ads isn't bad if I don't use the extra features in the software ;)

I'm still curious about where the button to go back to the free software went!

Thanks!

Offline Asyn

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Re: Can't cancel free upgrade I don't want!
« Reply #3 on: August 09, 2017, 06:42:26 AM »
I'm still curious about where the button to go back to the free software went!
I think it's here, not sure though: Control Panel -> Add/Remove programs -> Avast
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Can't cancel free upgrade I don't want!
« Reply #4 on: August 09, 2017, 09:50:05 AM »
I'm still curious about where the button to go back to the free software went!
I think it's here, not sure though: Control Panel -> Add/Remove programs -> Avast

Yes, as far as I'm aware, when you elect to uninstall the program it offers the free program.

That said I thought there was an option within the trial program settings to go back to the free version.
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