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Topic: refund (Read 2382 times)
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refund
«
on:
July 04, 2017, 09:57:33 PM »
How can I get in touch with the people who are suppose to give me a refund?
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DavidR
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Re: refund
«
Reply #1 on:
July 04, 2017, 10:13:25 PM »
Support Ticket Refund -
https://support.avast.com/support/tickets/new?form=2
.
Complete the support ticket and wait, don't submit multiple tickets as that slows the process. They are handled in a first in first out, so multiple ticket would be combined and go to the end of the list.
Currently completion is damn slow up to 15 business days. This shouldn't stop you getting a refund provided you are entitled, e.g. submission before the end of the refund period.
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Re: refund
«
Reply #2 on:
July 04, 2017, 11:51:12 PM »
DavidR -
Thanks for your reply. I could not get the message to accept "submit" so I am going to have my credit card company to reject the charge. It was only $21.39 but Avast should be honest and the money to me.
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DavidR
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Posts: 89057
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Re: refund
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Reply #3 on:
July 05, 2017, 12:01:03 AM »
You're welcome.
They will honour refund request if you submit the request ticket.
Why wouldn't it accept the submit ?
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
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Re: refund
«
Reply #4 on:
July 05, 2017, 02:46:30 AM »
DavidR -
I do not know why the form I filled out did not go but when I pressed "submit" nothing happened. Don't worry about the money as I said $21.39 is not enough to make a big deal out of it. Bobht
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DavidR
Avast Überevangelist
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Posts: 89057
No support PMs thanks
Re: refund
«
Reply #5 on:
July 05, 2017, 09:27:55 AM »
What I'm concerned about is that you may have an automatic payment renewal (continued protection) in place. You could end up with an automated payment instruction actioned in however long it is you have left on your current subscription. You would also need to cancel that.
Auto Payment Renewal - Disabling Automatic Renewal service for Avast products
https://www.avast.com/faq.php?article=AVKB126#artTitle
.
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