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Bought the pro mobile version. Remote and location access doesn't work :/
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Topic: Bought the pro mobile version. Remote and location access doesn't work :/ (Read 2169 times)
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Guest
Bought the pro mobile version. Remote and location access doesn't work :/
«
on:
July 03, 2017, 03:50:44 PM »
So I bought the pro version. Tried to test out the anti thief feature from my computer and it doesn't work at all. There is a little window that pops up saying the same thing. We are unable to connect to your device. :/ The anti thief feature was the only reason why I bought the app. My phone is One plus 3T rocking nougat
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Guest
Re: Bought the pro mobile version. Remote and location access doesn't work :/
«
Reply #1 on:
July 03, 2017, 06:10:13 PM »
1. Make sure that Avast Mobile Security is listed as a Device Administrator.
Open Settings > Security > Device administrators
2. Make sure Location services are enabled and Avast can access your Location.
Open Settings > Location > Enabled
3. Google's Android comes with basic Anti-Theft (Find my Device). You can find them in the Google settings below while you troubleshoot Avast Mobile Security.
Open Settings > Google > Security > Android Device Security.
*
Posted instructions are accurate for devices running non-rooted Android Marshmallow.
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REDACTED
Guest
Re: Bought the pro mobile version. Remote and location access doesn't work :/
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Reply #2 on:
July 03, 2017, 11:35:43 PM »
Done. Though in location settings Avast doesn't show. But through app settings it states it has access to my location.
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Last Edit: July 03, 2017, 11:41:18 PM by greenscaper671
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Guest
Re: Bought the pro mobile version. Remote and location access doesn't work :/
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Reply #3 on:
July 03, 2017, 11:46:05 PM »
Also tried reinstalling it and relinking it to my phone. My phone is a OnePlus 3t and is not rooted. 7.1 version of Android.
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Tereza V.
Avast team
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Posts: 957
Re: Bought the pro mobile version. Remote and location access doesn't work :/
«
Reply #4 on:
July 06, 2017, 10:40:55 PM »
Hi, we can see you have already submitted a request ticket to our Support, they will contact you (if they haven't done so yet).
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Bought the pro mobile version. Remote and location access doesn't work :/