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Author Topic: AV Services Not Responding  (Read 9630 times)

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AV Services Not Responding
« on: July 03, 2017, 05:16:14 PM »
About every 15 to 30 minutes, there is an "X" over the AVAST icon on my Windows 8.1 64 laptop. When I try to open the user interface, I see "UI Failed to load - AV Service is not responding."  Restarting results in a "Do you want this program to run" prompt.  Then, in another 15 to 30, the same happens again.  I've "repaired" and completely removed and reinstalled.  Current version is: Program 17.5.2302 (build 17.5.3559.0)

I've seen other older posts in the forum, but wasn't sure if this was still an open discussion.  Help would be appreciated.
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Offline Eddy

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Re: AV Services Not Responding
« Reply #1 on: July 03, 2017, 05:27:52 PM »
Did you use avast clear and removed all leftovers manually ?
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Re: AV Services Not Responding
« Reply #2 on: July 03, 2017, 05:30:37 PM »
Thanks - Used REVO UNINSTALLER - which uses a rigorous uninstall process and identifies all remaining entries 
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Offline bob3160

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Re: AV Services Not Responding
« Reply #3 on: July 03, 2017, 11:41:14 PM »

Clean Install of Avast:
https://goo.gl/4Ptzkf
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Re: AV Services Not Responding
« Reply #4 on: July 04, 2017, 10:17:37 PM »
Thanks - I followed the instructions.  Problem continues. Suggestions?
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Offline bob3160

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Re: AV Services Not Responding
« Reply #5 on: July 04, 2017, 11:06:59 PM »
Quote from: grf1000 on July 04, 2017, 10:17:37 PM
Thanks - I followed the instructions.  Problem continues. Suggestions?
What other security related programs are installed ???
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Re: AV Services Not Responding
« Reply #6 on: July 05, 2017, 02:11:47 AM »
I use malwarebytes manually and keep malwarebytes anti-ransom running.  Others installed (but not running) include AdwClean, JRT, HitmanPro, Spybot S&D2, SuperAntiSpyware, Rkill, HiJackThis, and Farber minitools.
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Offline Pondus

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Re: AV Services Not Responding
« Reply #7 on: July 05, 2017, 02:19:39 AM »
Hijack This is obsolete, and there is no need for Spybot or superantispyware when you have malwarebytes
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Offline Eddy

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Re: AV Services Not Responding
« Reply #8 on: July 05, 2017, 12:12:33 PM »
Hijackthis is obsolete and doesn't log things from newer OS's.
Using Farbar is enough.

Spybot used to be a good tool, but that was many years ago.
« Last Edit: July 05, 2017, 11:38:53 PM by Eddy »
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Re: AV Services Not Responding
« Reply #9 on: July 05, 2017, 05:01:02 PM »
Appreciate the heads-up on the out-dated SW, I removed them.  But still looking for insights into my original issue.  Thanks.
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Offline bob3160

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Re: AV Services Not Responding
« Reply #10 on: July 05, 2017, 11:37:40 PM »
Quote from: grf1000 on July 05, 2017, 05:01:02 PM
Appreciate the heads-up on the out-dated SW, I removed them.  But still looking for insights into my original issue.  Thanks.
Clean Install of Avast:
https://goo.gl/4Ptzkf
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Re: AV Services Not Responding
« Reply #11 on: July 06, 2017, 03:40:39 PM »
this is a repeat of your 7/3 comment.  as I said, i did that - no impact.
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Offline bob3160

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Re: AV Services Not Responding
« Reply #12 on: July 06, 2017, 03:47:35 PM »
Wonder if HitmanPro could be causing the problem ??? It's the only other program you mentioned in your list that can block items.

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Re: AV Services Not Responding
« Reply #13 on: July 08, 2017, 05:24:20 PM »
*gonna check my similar problem and make my own thread*
« Last Edit: July 08, 2017, 09:17:23 PM by Dutchy67 »
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Re: AV Services Not Responding
« Reply #14 on: July 13, 2017, 10:22:05 PM »
Removed HitmanPro - problem continues.  ????
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