Author Topic: 17.5.2302 - Clicking on "Details" button restarts scan  (Read 4508 times)

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merdegant@mindspring.com

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17.5.2302 - Clicking on "Details" button restarts scan
« on: July 04, 2017, 12:50:10 AM »
I was one of those plagued by the "stopping at 99%" GUI error until the recent build, but now I've got a different problem:  when I click on the Details button, either in the pop-up notification or in the notifications list, the completed scan starts over.  This has happened with both Quick Scan and Full Scan.  I am only able to view the details by going into Protection > Antivirus - Scan History and selecting the relevant scan report.

So far, I have tried repairing the installation, uninstalling and reinstalling, and then repairing THAT installation; the problem persists.  (This is on Windows 10.)  Is this a known bug, or am I just lucky?

Offline Pondus

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #1 on: July 04, 2017, 01:07:22 AM »
Quote
   Is this a known bug, or am I just lucky? 
This loop scan was reported by some on a previous version .....


dp619@outlook.com

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #2 on: July 04, 2017, 01:29:06 AM »
Are you certain it's restarting?

In my case, the pop up shows at the very beginning of the scan... says the scan has completed, no issues found, click on details and it's on 0% (because the scan just started)

Offline Alikhan

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #3 on: July 04, 2017, 01:39:38 AM »
This has been a known bug now for a considerable amount of time (start of March).
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dp619@outlook.com

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #4 on: July 04, 2017, 01:36:54 PM »
This has been a known bug now for a considerable amount of time (start of March).

Alikhan the 99% bug was back in March.  What this user and I are describing are different.  This came in the 17.5.2302 version.

Offline Pondus

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #5 on: July 04, 2017, 01:44:53 PM »
April 2017 - Smart scan restart  >>  https://forum.avast.com/index.php?topic=201572


Offline Alikhan

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #6 on: July 04, 2017, 02:38:43 PM »
This has been a known bug now for a considerable amount of time (start of March).

Alikhan the 99% bug was back in March.  What this user and I are describing are different.  This came in the 17.5.2302 version.

I also reported this bug in March too and no it's been there before then.
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merdegant@mindspring.com

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #7 on: July 04, 2017, 04:35:12 PM »
Are you certain it's restarting?

In my case, the pop up shows at the very beginning of the scan... says the scan has completed, no issues found, click on details and it's on 0% (because the scan just started)
It's definitely restarting; I've watched the scan run to completion, then clicked Details and watched it start over at 0%.

Offline bob3160

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #8 on: July 04, 2017, 09:16:06 PM »
Again reported to Avast.
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legalaid@optonline.net

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #9 on: July 05, 2017, 07:38:54 AM »
I previously posted about this here too.  0% shows when opening notifications indicating it is starting the scan again.   I thought doing a repair fixed it, but it started doing it again.  So this is a bug that apparently has not been fixed.

Offline Rundvleeskroket

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #10 on: July 05, 2017, 11:12:56 AM »
I just noticed this too. Clicking details just restarts the scan. Even if the scan is half a year old, so from previous versions.

Also very weird: if I do a scan of a file or folder, it often shows me two notifications for one scan. By the way: if the scan hasn't found anything, I could do without a notification. I saw that nothing was found, it just told me in the GUI. No need for an additional notification on top of that. That's just clutter.
« Last Edit: July 05, 2017, 11:17:59 AM by Rundvleeskroket »

Online DavidR

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #11 on: July 05, 2017, 11:18:33 AM »
I'm certain this Details/restart issue was fixed before ?

Now it looks like they have fixed something else and broken this again. Perhaps the work they were going to be doing on the Notification Area, to supposedly make it more relevant and useful to the user.
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Offline Rundvleeskroket

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #12 on: July 05, 2017, 01:13:39 PM »
It does suggest poor in house testing. As do a lot of these recurring bugs. Seems like we the users are the guinea pigs.

Offline Alikhan

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #13 on: July 05, 2017, 01:16:22 PM »
As I've said previously, this is a known bug and is known to the Avast team but it isn't a priority to be fixed.
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legalaid@optonline.net

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Re: 17.5.2302 - Clicking on "Details" button restarts scan
« Reply #14 on: July 05, 2017, 04:53:04 PM »
Well, I guess if the program is free, beggars can't be choosers.   But it makes Avast look bad and will only chase potential buying customers away.  I would have to presume that a paying customer would at least have a reasonable expectation that simple bugs like this would be prioritized and fixed IMMEDIATELY.   Even those like us who do not pay should be entitled to a product that is bug free where the bug is something that can and should be fixed within a reasonable time.