Author Topic: Cant install avast "There was an error while completing the setup process"  (Read 1853 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
I was having some error while updating avast so i uninstalled and then installed it again but now it wont install on windows 10
here's the setup log


2017-07-09 21:53:22.487Infoinstup[3776,4920]Command: '"C:\Users\atta\AppData\Local\Temp\_av_iup.tm~a09100\instup.exe" /edition:1 /ga_clientid:1ed6d474-ec20-406b-92c9-cbd466b79976 /guid:6924eeb6-157e-47f6-8b08-0cc5cef6be11 /prod:ais /sfx:lite /sfxstorage:C:\Users\atta\AppData\Local\Temp\_av_iup.tm~a09100'
2017-07-09 21:53:22.488Infoinstup[3776,4920]CPU: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz,4
2017-07-09 21:53:22.488Infoinstup[3776,4920]OS: Windows 10 (10.0.14393) x64
2017-07-09 21:53:22.488Infoinstup[3776,4920]Memory: 36% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4006612/4194176K free
2017-07-09 21:53:22.488Infoinstup[3776,4920]DISKs: C:\ - 31GB free / 316GB total
2017-07-09 21:53:22.488Infoinstup[3776,4920]DISKs: D:\ - 36GB free / 102GB total
2017-07-09 21:53:22.488Infoinstup[3776,4920]DISKs: E:\ - 8GB free / 19GB total
2017-07-09 21:53:22.488Infoinstup[3776,4920]DISKs: F:\ - 19GB free / 19GB total
2017-07-09 21:53:22.488Infoinstup[3776,4920]Running module version: instup.exe - '17.5.3559.0'
2017-07-09 21:53:22.488Infoinstup[3776,4920]Running module version: Instup.dll - '17.5.3559.0'
2017-07-09 21:53:22.495Infomutex[3776,4920]The ownership of the fallback mutex has been successfully taken.
2017-07-09 21:53:22.812Warningsettings[3776,4920]Did not find any values in file 'programData\avast5.ini'
2017-07-09 21:53:23.627Infoshepsync[3776,4920]Trying server IP address '5.45.59.203'
2017-07-09 21:53:24.497Infoshepsync[3776,4920]Config file successfully updated
2017-07-09 21:53:24.497Infoshepsync[3776,4920]Postpone interval was reset
2017-07-09 21:53:24.505Warningsettings[3776,7352]Did not find any values in file 'programData\burger_client.ini'
2017-07-09 21:53:24.509Infowizard[3776,4920]Running module version: HTMLayout.dll - '3.3.2.1'
2017-07-09 21:53:24.514Infowizard[3776,4920]Loaded module version: C:\Users\atta\AppData\Local\Temp\_av_iup.tm~a09100\HTMLayout.dll - '3.3.2.1'
2017-07-09 21:53:24.577Infowizard[3776,4920]Setup gui was successfully started.
2017-07-09 21:53:24.577Infoinstcore[3776,4920]Sfx setup update has started.
2017-07-09 21:53:24.587Infoservers[3776,4920]Server definition(s) loaded for 'C:\Users\atta\AppData\Local\Temp\_av_iup.tm~a09100\servers.def': 29 (maintenance:0)
2017-07-09 21:53:24.587Infoservers[3776,4920]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url 'http://v4618535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:53:39.602Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:53:39.788Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-07-09 21:53:39.805Infoservers[3776,4920]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:53:56.812Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:53:56.940Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-07-09 21:53:56.980Infoservers[3776,4920]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:54:13.987Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:54:14.031Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-07-09 21:54:14.053Infoservers[3776,4920]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:54:31.077Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:54:31.099Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-07-09 21:54:31.117Infoservers[3776,4920]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:54:48.126Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:54:48.175Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-07-09 21:54:48.215Infoservers[3776,4920]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:55:05.240Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:55:05.258Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-07-09 21:55:05.284Infoservers[3776,4920]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:55:22.308Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:55:22.334Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-07-09 21:55:22.349Infoservers[3776,4920]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:55:39.354Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:55:39.376Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-07-09 21:55:39.416Infoservers[3776,4920]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:55:56.417Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:55:56.479Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-07-09 21:55:56.497Infoservers[3776,4920]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:56:13.521Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:56:13.664Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-07-09 21:56:13.731Infoservers[3776,4920]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:56:15.733Infoservers[3776,4920]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:56:30.748Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:56:30.770Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-07-09 21:56:30.804Infoservers[3776,4920]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:56:47.825Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:56:47.915Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-07-09 21:56:47.961Infoservers[3776,4920]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:57:04.980Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:57:05.070Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p3713387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-07-09 21:57:05.156Infoservers[3776,4920]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url 'http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:57:22.179Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:57:22.202Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p4085325.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-07-09 21:57:22.219Infoservers[3776,4920]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url 'http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:57:39.234Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:57:39.276Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-07-09 21:57:39.310Infoservers[3776,4920]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:57:56.334Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:57:56.386Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-07-09 21:57:56.404Infoservers[3776,4920]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:58:13.431Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:58:13.494Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-07-09 21:58:13.513Infoservers[3776,4920]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:58:30.529Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:58:30.581Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-07-09 21:58:30.599Infoservers[3776,4920]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:58:47.625Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:58:47.793Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-07-09 21:58:47.808Infoservers[3776,4920]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url 'http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:59:04.835Errordldwrap[3776,4920]HttpGet: download failed with error 0x00002bdc!
2017-07-09 21:59:04.865Errordldwrap[3776,4920]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-07-09 21:59:04.884Infoservers[3776,4920]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-09 21:59:06.884Errorengine[3776,4920]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-07-09 21:59:06.965Warningsettings[3776,1212]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'
2017-07-09 21:59:06.965Warningsettings[3776,7352]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5605
  • Spartan Warrior
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801