« previous next »
Pages: [1]   Go Down

Author Topic: Pro features disappeared but licence still valid  (Read 2356 times)

0 Members and 1 Guest are viewing this topic.

Offline Dr Zyklon

  • Jr. Member
  • **
  • Posts: 60
Pro features disappeared but licence still valid
« on: July 08, 2017, 06:01:47 PM »
My licence for the Mobile Security app is supposed to be valid until November but the pro features have suddenly stopped. The Google store confirms my subscription is still valid. Any suggestions on how to get the pro features back?

Logged

Offline patrice58

  • Advanced Poster
  • **
  • Posts: 678
  • I'm a llama!
Re: Pro features disappeared but licence still valid
« Reply #1 on: July 08, 2017, 06:20:37 PM »
Have you tried uninstalling and reinstalling AMS?
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

Offline Dr Zyklon

  • Jr. Member
  • **
  • Posts: 60
Re: Pro features disappeared but licence still valid
« Reply #2 on: July 08, 2017, 06:55:00 PM »
Yes but it didn't help
Logged

Offline patrice58

  • Advanced Poster
  • **
  • Posts: 678
  • I'm a llama!
Re: Pro features disappeared but licence still valid
« Reply #3 on: July 08, 2017, 11:01:09 PM »
Have you tried connecting to avast account as that might work?
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

Offline Dr Zyklon

  • Jr. Member
  • **
  • Posts: 60
Re: Pro features disappeared but licence still valid
« Reply #4 on: July 08, 2017, 11:58:23 PM »
I am connected to my Avast account. While Google Play store says my subscription expires in November, my Avast account says my subscription is valid until the end of 2045.

Logged

Offline Dr Zyklon

  • Jr. Member
  • **
  • Posts: 60
Re: Pro features disappeared but licence still valid
« Reply #5 on: July 09, 2017, 08:01:53 AM »
I tried uninstalling and reinstalling again and after the third try, everything is working properly. Third time lucky  :)
Logged

Offline patrice58

  • Advanced Poster
  • **
  • Posts: 678
  • I'm a llama!
Re: Pro features disappeared but licence still valid
« Reply #6 on: July 09, 2017, 08:18:55 AM »
I am pleased it worked for you.  :)
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,
Pages: [1]   Go Up
« previous next »