Author Topic: Ticket unanswered - 22 days later  (Read 4608 times)

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Ticket unanswered - 22 days later
« on: July 09, 2017, 10:04:53 AM »
Hi!

I put in a refund request a while back, and it's been quiet on my end. I contacted support via twitter and was told the ticket would be escalated but it seems to be in the same state. I had an email stating that times were quite busy and I understand that, but it's coming up to 30 days then the refund window closes.

Is there anything I can do?

Offline Eddy

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Re: Ticket unanswered - 22 days later
« Reply #1 on: July 09, 2017, 10:07:27 AM »
As has been explained many times, the window doesn't close.
What matters is not when avast handles the ticket, but when you created it.

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Re: Ticket unanswered - 22 days later
« Reply #2 on: July 09, 2017, 05:32:38 PM »
Thanks! Happy to wait now.

Offline DavidR

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Re: Ticket unanswered - 22 days later
« Reply #3 on: July 09, 2017, 05:34:17 PM »
What is your support ticket ID number and we will try to push it from here ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Ticket unanswered - 22 days later
« Reply #4 on: July 09, 2017, 09:36:17 PM »
Same here = Being Processed  since 26 days 11 hours  >:(

Offline DavidR

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Re: Ticket unanswered - 22 days later
« Reply #5 on: July 09, 2017, 10:05:06 PM »
Same question, what is your support ticket ID number ?

Without it we can't do anything to try and push it.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Ticket unanswered - 22 days later
« Reply #6 on: July 10, 2017, 01:31:27 PM »
ticket no = #846827

Offline DavidR

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Re: Ticket unanswered - 22 days later
« Reply #7 on: July 10, 2017, 02:35:11 PM »
ticket no = #846827

I reported your other topic post yesterday.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Merel

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Re: Ticket unanswered - 22 days later
« Reply #8 on: November 05, 2017, 09:41:29 PM »
Hi!

I put in a refund request a while back, and it's been quiet on my end. I contacted support via twitter and was told the ticket would be escalated but it seems to be in the same state. I had an email stating that times were quite busy and I understand that, but it's coming up to 30 days then the refund window closes.

Is there anything I can do?
I don't believe you can do anything "against stupidity" of Avast Support.

A personal Avast "support service" is not even existing but is substituted by a forum and a very large amount of articles.
I have paid recently for nothing because the website gives a status of expiring license.

I can't not even find the way on the website where to create a ticket.
On this simple issue I have been searching in circles on the "support" and "Contact" pages.

Nowhere do I find any valid "real" e-mailaddress to contact Avast directly !!!

As I read the numerous complaints, I think my money will be lost. In my opinion ... a lousy company.   

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Re: Ticket unanswered - 22 days later
« Reply #9 on: November 06, 2017, 05:24:58 AM »
I can't not even find the way on the website where to create a ticket.
Contact support: https://support.avast.com/contact
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