Hi, I'm not techy - let's get that out there. I downloaded the free Avast version last night and then decided to buy a license for the other whistles and bells - it seemed like a good idea at the time. My mistake.
The email I was sent with all the passcodes and subscription codes doesn't work. I just get "cannot inset license". The message may be in English but I don't know what that's supposed to mean. Then when I look at the free version I have, its got an entirely different code. In short, it appears I have paid for a service but I can only use the free version.
Then when I finally find help (an hour to look for that, on top of two hours searching last night - end of tether) it tells me I have to delete the software with some special other software (which must be downloaded of course) and open Windows in safe mode to do it. WAH? Why can't I just uninstall like a normal bit of software and just reinstall again? Course no response from Avast.
Any sensible, straightforward suggestions? I hate Avast already and I've had it less than 24 hrs.
