Author Topic: Avast SafeZone browser crashed  (Read 997 times)

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Offline Warwick B

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Avast SafeZone browser crashed
« on: July 17, 2017, 11:49:12 AM »
My SafeZone browser (on PC with Windows 10) crashed a few days ago while I was deleting some shortcuts that appeared to be doubled up. I no longer have access to Bank Mode or the Avast login icon or panel. All have disappeared. I'm about to uninstall the browser, as it's now unusable for its intended purposes: no Bank Mode and no password manager.

Offline Asyn

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Re: Avast SafeZone browser crashed
« Reply #1 on: July 17, 2017, 11:55:13 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Win 8.1 [x64] - Avast Premier 17.7.2312.Beta#2 - CC 5.35 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.3 [NS/uBO] - Thunderbird 52.3 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Warwick B

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Re: Avast SafeZone browser crashed
« Reply #2 on: July 17, 2017, 12:26:48 PM »
Thanks. I did that, but it made no difference. I can access my passwords via the Chrome extension, but I can't use them in the Avast browser. Back to Chrome and Firefox, at least for the time being.

If I uninstall the browser, will I be able to reinstall it from somewhere?

When part of a product fails, it makes one lose faith in the rest of the product, i.e. Avast Premier.

Actually, it seems that Bank Mode is present after all, as I was just asked in Chrome if I wanted to switch to Bank Mode (in SafeZone). I did that and the Bank Mode / Switch Back options now appear, but the credit card and password manager icons have vanished. Just wondering if there's a setting that I need to change.
« Last Edit: July 17, 2017, 01:38:28 PM by Warwick B »

Offline Asyn

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Re: Avast SafeZone browser crashed
« Reply #3 on: July 18, 2017, 05:14:43 AM »
Wait for one of the devs and/or submit a ticket: https://support.avast.com/support/tickets/new
Win 8.1 [x64] - Avast Premier 17.7.2312.Beta#2 - CC 5.35 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.3 [NS/uBO] - Thunderbird 52.3 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Warwick B

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Re: Avast SafeZone browser crashed
« Reply #4 on: July 18, 2017, 12:57:39 PM »
OK, thanks. I'll wait a couple of weeks and if nothing happens, I'll submit a ticket.

Offline Warwick B

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Re: Avast SafeZone browser crashed
« Reply #5 on: July 19, 2017, 03:14:31 AM »
Up and running again.

In the Avast console, I deselected the SafeZone browser and it uninstalled. When that completed, an Avast (whole product) upgrade arrived and installed. I then reselected the SafeZone browser and it installed correctly.

Thanks to Avast and thanks for your assistance, Asyn.
« Last Edit: July 19, 2017, 03:24:58 AM by Warwick B »

Offline Asyn

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Re: Avast SafeZone browser crashed
« Reply #6 on: July 19, 2017, 05:33:28 AM »
You're welcome.
Win 8.1 [x64] - Avast Premier 17.7.2312.Beta#2 - CC 5.35 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.3 [NS/uBO] - Thunderbird 52.3 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0