Author Topic: I got the free 60 days but enter my email wrong  (Read 1586 times)

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I got the free 60 days but enter my email wrong
« on: June 17, 2017, 11:32:09 PM »
As the title says i click on the free 60 days and enter all my information but when i was entering my email i missed a letter and did not notice until i checked when i did not receive a email to confirm it.
If any one can help me and tell me what to do any help would be appreciated

Thank you
Uisca

Offline Eddy

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Re: I got the free 60 days but enter my email wrong
« Reply #1 on: June 17, 2017, 11:34:28 PM »
Please (re)search before posting.
As has been told many time, you need to contact avast and ask them to correct it.
https://support.avast.com

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Re: I got the free 60 days but enter my email wrong
« Reply #2 on: July 17, 2017, 12:33:54 PM »
Same happened to me, I entered wrong e-mail and this morning I received a message from my bank account that I paid like 40+ $ to DRI*AVAST SOFTWARE

I just opened a ticket to them and they close it after 30 seconds, I don't even think they have read the whole message as it is very legit.

Their replay:

"We're sorry, but we can't seem to find any record of your license or subscription in our system for the email address you've used to contact us.

Please reply directly to this email with your order ID or the email address you used to make the purchase. If you do not remember your order ID or which email address you used, please provide us with your full name and the postal address you entered when purchasing Avast.

We look forward to hearing from you."

After I told them I entered a wrong e-mail, how could I provide Order ID if I don't have access to that wrong e-mail?
I've replayed with all my details but as far as I remember they didn't asked for a full postal address when I made the trial.. 

Thank you,
Valentina

Offline bob3160

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Re: I got the free 60 days but enter my email wrong
« Reply #3 on: July 17, 2017, 04:29:08 PM »
Reported to Avast.
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