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Can Not install
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Topic: Can Not install (Read 1770 times)
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Can Not install
«
on:
August 31, 2017, 06:11:14 PM »
Well Installed update today and could not access Internet disable Avast and could access internet, Uninstalled Avast and used Avast cleaner now I can not reinstall Avast. I have attached the log file can not determine what the problem is.
Thanks for any help.
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31102
Watching (over?) you
Re: Can Not install
«
Reply #1 on:
August 31, 2017, 06:36:42 PM »
Log file shows only the removal, nothing about the installation.
Call it a wild guess, hunch or whatever you want, but change your DNS to the one from Google and try to install again.
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Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
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Guest
Re: Can Not install
«
Reply #2 on:
August 31, 2017, 07:13:50 PM »
Well tried your suggestion but still would not install, so I thought to myself if it is a connection issue I would try the offline installer.
It worked perfect installed with no errors and then updated and scanned just fine.
Thanks for the help.
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31102
Watching (over?) you
Re: Can Not install
«
Reply #3 on:
August 31, 2017, 07:15:27 PM »
Well, avast is real busy rolling out a micro-fix.
Perhaps the update servers (the on-line installer is connection to them) are/where busy.
Anyway, it is working and that is what matters.
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Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
Alikhan
Avast Evangelist
Super Poster
Posts: 2225
Re: Can Not install
«
Reply #4 on:
August 31, 2017, 07:32:18 PM »
Do you have the setup.log of the failed installation?
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Windows 10 Home 64-bit • Avast Free (latest stable version) • Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •
MartinZ
Advanced Poster
Posts: 1062
Product Manager
Re: Can Not install
«
Reply #5 on:
August 31, 2017, 08:10:38 PM »
The issues with installation were caused by the rollback we did due to the problems with internet not working. Now both of the issues are resolved so you should be able to install and browse without any problems.
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Can Not install