Author Topic: Urgent! Help! Mobile Locked.  (Read 1969 times)

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Urgent! Help! Mobile Locked.
« on: July 19, 2017, 08:02:02 AM »
Hi all,
my Avast Mobile Security App was transferred from my old mobile to my newly bought mobile about two months ago. Since my new phone has finger print identification feature, I did not bother the Mobile Security App so much even though my current Avast license is still valid. This morning I rushed to the bus stop in a hurry with my phone in one hand, I surprised to find the mobile was locked by Avast Mobile Security while I was in the bus. I guessed my finger tip mistakenly activated the Mobile Security App while running that caused the trouble. Does anyone out there have any idea how to handle this so that I can use my mobile again?
Thank you in advance for your help!

Offline Tereza V.

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Re: Urgent! Help! Mobile Locked.
« Reply #1 on: July 20, 2017, 01:53:14 PM »
Hi, use your PIN to unlock the device. If you do not know the PIN, you can restore it, here are the instructions:

https://www.avast.com/faq.php?article=AVKB127

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  • Guest
Re: Urgent! Help! Mobile Locked.
« Reply #2 on: July 21, 2017, 10:40:53 AM »
Thanks Tereza V. for your help!
since my anti-theft feature has not been enabled, I can reset the PIN as you said.  A screen capture and photo of my mobile screen are attached for your reference. I really don't know what to do to get out of it.

Regards,

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Re: Urgent! Help! Mobile Locked.
« Reply #3 on: July 21, 2017, 10:47:27 AM »
A typo error: "I can reset the PIN as you said" should be "I cannot reset the PIN as you said".

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Re: Urgent! Help! Mobile Locked.
« Reply #4 on: July 21, 2017, 11:15:56 AM »
Thanks Tereza V.!  ;D
My phone was unlocked finally. I can use it again. Million thanks indeed!.
Have a nice day! :)

Offline Tereza V.

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Re: Urgent! Help! Mobile Locked.
« Reply #5 on: July 22, 2017, 08:25:20 PM »
Glad to read that, thanks for letting me know!