Author Topic: Full Virus Scan stuck 0%, "The Anti-rootkit monitor is disabled" won't go away  (Read 7200 times)

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Offline Tom1234

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Hi.

I'm using Windows 7 x64 with newest update of Avast (Free Antivirus).
Full Virus Scan stuck at 0% even after being left for hours.
One problem in notification tray won't go away. "The Anti-rootkit monitor is disabled." Went to Troubleshooting under Settings and "Enable anti-rootkit monitor" already checked. Clicking the enable button does nothing so the problem wouldn't disappear from the tray.

Any help? Much obliged.
« Last Edit: July 18, 2017, 10:02:25 PM by Tom1234 »

Offline Asyn

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Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tom1234

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Already done that before. Nothing changed.

Offline Asyn

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- Which version of Avast Free..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tom1234

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- Which version of Avast Free..? Latest version, 17.5.2303 (build 17.5.3585.182)
- Other security related software installed..? Malwarebytes Free and MSE
- Which AV(s) did you use before Avast..? Have only used Avast and the above for a long time now but the problem only surfaced recently.

Offline Asyn

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First, be sure to get rid of all remnants of MSE..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Then;
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

PS: Regarding Avast & MBAM, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tom1234

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Is it not possible to keep MSE?
As I've previously mentioned they both worked smoothly alongside each other for quite a long time before the issues came about.

Offline Asyn

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Well, things change...
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tom1234

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Sorry if my response had cause any offense!
It's just that I found a few posts on forums saying that the two were quite compatible with each other. Granted, they were old posts.
I simply presumed there were other issues causing this.
Regardless, thank you.

Offline Asyn

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1. Sorry if my response had cause any offense!
2. Regardless, thank you.
1. Not at all, don't worry. :)
2. You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0