Author Topic: Firefox Plugin not recognised  (Read 4011 times)

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Firefox Plugin not recognised
« on: July 23, 2017, 02:52:16 PM »
Hi, I have seen a few posts on this - but I have not been able to find a workaround.

- If I go to Settings / Passwords and under browser integration it says for Firefox "Extension not installed".
- I hit the install button it loads the plugin installer in Firefox, I allow it to run and then it tells me it has successfully installed.
- Back on Avast screen it still says "Extension not installed" and there is no Passwords icon in Firefox browser.
- If I look at my add ons screen in Firefox it says that passwords is installed though so really not sure what's going on.
- By way of a test I installed Chrome and the extension installed with no issues at all.....any ideas?

Thanks,
Luke

Offline Asyn

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Re: Firefox Plugin not recognised
« Reply #1 on: July 23, 2017, 02:56:19 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Firefox Plugin not recognised
« Reply #2 on: July 23, 2017, 03:48:27 PM »
Hi thanks for your reply.

The workaround produces the same result - it says it has successfully installed onto my browser, but there is nothing there and Avast doesn't recognise.

Offline Eddy

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Re: Firefox Plugin not recognised
« Reply #3 on: July 23, 2017, 04:05:16 PM »
Do you have Chrome installed ?

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Re: Firefox Plugin not recognised
« Reply #4 on: July 23, 2017, 04:14:16 PM »
Yeah, Chrome is installed and the app is working fine.

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Re: Firefox Plugin not recognised
« Reply #5 on: July 23, 2017, 04:16:21 PM »
I have attached screenshots of the add-in section on Firefox and Avast screen.

Offline Dix Huit

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Re: Firefox Plugin not recognised
« Reply #6 on: August 06, 2017, 02:54:09 PM »
If the Chrome workaround does not solve the problem, you could try this:
- Uninstall Firefox (back up bookmarks first)
- Reinstall a version of Firefox that Avast recognizes (version 52.0.1 is reported to work)
  https://ftp.mozilla.org/pub/firefox/releases/
- Install Avast Passwords via the standard procedure (Privacy -> Passwords)
- Test to make sure it works
- Update Firefox to the latest version
« Last Edit: August 06, 2017, 02:56:18 PM by Dix Huit »