No response from customer service

[REDACTED]

Is anyone else experiencing lack of support from customer service? I opened a ticket a week ago and have still not had any response at all. Bad support

[Eddy]

avast is trying to handle tickets within 10 business days.

[REDACTED]

I have been charged twice and as suspected with companies like this, their website sends you round and round in circles!!! i finally managed to put a 'ticket' in but am still waiting for a response. I am very annoyed that they've taken the money twice and need a refund IMMEDIATELY

[Eddy]

You need to have patience.
Handling time of tickets is currently 15-20 business days.

[REDACTED]

I don't think that is good enough when I have been charged twice. The fault lies with you and my money should be refunded as a priority. Your customer service is DREADFUL...it is almost impossible to contact you and is VERY time consuming for ME/US the customer. You dont seem to have us as a priority whatsoever.

[Eddy]

No, the fault doesn't lie with me as I do not work for avast.

[REDACTED]

so dont answer on behalf of Avast then, Eddy!!

[Eddy]

I never did peanut-head.