2x payment

[REDACTED]

Hello there..
I been using AVAST for a long time and even used it for my company (paid version) last christmas i tried out some trials , and canceled them all and even got a e-mail confirmation on it by a support  member, now suddenly out no were  it charges  79$ times 2?? i have no licenses on my avast account when i login , i have not received ANY email from avast expect the automatic paypal recipe, i don't have any licenses in my AVAST product itself .  is anyone from the AVAST team on these forums to help out? i made a ticket but it can take up to 14 days to reply?

[bob3160]

Most likely due to the Auto Renewal Option.
Post your support ticket# here and we'll try to alert Avast for you.
It usually takes 10 - 15 business days. for a refund to get processed.

[REDACTED]

Most likely due to the Auto Renewal Option.
Post your support ticket# here and we'll try to alert Avast for you.
It usually takes 10 - 15 business days. for a refund to get processed.

Hi there and thanks for your reply.
 How is there any auto renewal when a support member ( i still have the mail) told me everything has been canceled ? id on't have any licenses in my avast login (the website, but i play over 100$??? were is the license?)
when i search on "forgot order number" because i didn't RECEIVE any order number it say "nothing fond - when i search on my email and last 4 digits"
my support ticket is  892290, thanks.
this just dont make any sense whatsoever..
thanks alot

[bob3160]

Reported to moroni from Avast. Please wait for Avast's reply.

[moroni]

when i search on "forgot order number" because i didn't RECEIVE any order number it say "nothing fond - when i search on my email and last 4 digits"

Hi weezf,
as you paid through Paypal you can't look up in the portal for the order ID using the card's last 4 digits (also we are not able to search by Paypal's Transaction ID).
Could you please post Paypal's "Invoice ID"s? That's our order ID

[REDACTED]

when i search on "forgot order number" because i didn't RECEIVE any order number it say "nothing fond - when i search on my email and last 4 digits"

Hi weezf,
as you paid through Paypal you can't look up in the portal for the order ID using the card's last 4 digits (also we are not able to search by Paypal's Transaction ID).
Could you please post Paypal's "Invoice ID"s? That's our order ID

'
Hi Moroni
Thanks for fast reply,
Yes i can , here you go
Invoice ID
40694006100
Invoice ID
40621182400

[moroni]

Thanks! I found the orders, they come from trials joined using what seems to be random email addresses I will assign it to someone to issue the refund.

[REDACTED]

Thanks! I found the orders, they come from trials joined using what seems to be random email addresses I will assign it to someone to issue the refund.

Thanks alot of good service Moroni..Sounds strange i will look into it, since i only tried VPN in december too see if it would work on some certain stuff, which it didnt,
How long will it take and (refund) and will i get a email when the issue is set to refund? so i can follow it
again thanks for good service i will sure avast again when my deal is done with Norton for my business

[moroni]

The refund was issued yesterday, we replied to your ticket around noon, Central European Time.
It takes around 5 business days, but usually with Paypal it's faster. The confirmation emails, though, will go to the addresses we have registered for the orders  I will forward them to you later today 

[REDACTED]

Moroni, can you help me as well?

I used free avast for years and found it to be a very good virus program.  In 2014 I decided to contribute to the cause so to speak and upgrade to a paid plan.

I signed up for the 3 computer 39.99 plan.  An acceptable price and til then I was very happy with the service. Worth the $$.

Then, the next year the price jumped to $55.  I bit the bullet and went with it anyways.  The next year it was the same price. 

Anyways, THIS YEAR, as I was paying my credit card bill, I found that they charged my credit card via auto renew for this year.....it  has more than DOUBLED since 2014 to $85.59.

I never saw an email prior that justified the huge cost increase and as far as I know, I have the same plan I have had all along. Got no justification for the huge increase. Just the new bill. 

THIS IS UNACCEPTABLE and I want to find out why it has jumped so high.   At that price, I will go back to the "free" version or use another provider.

I submitted a "ticket" #898072

[CraigB]

@dave_zman your post has been reported and hopefully dealt with soon, have patience as it is the weekend.

[REDACTED]

@dave_zman your post has been reported and hopefully dealt with soon, have patience as it is the weekend.

Thanks very much.