« previous next »
Pages: [1] 2   Go Down

Author Topic: Avast failure  (Read 6122 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Avast failure
« on: July 26, 2017, 06:50:59 PM »
Just turned on computer and my avast icon in the traybar had a red x going through it. I then had a message that said " UI failed to load, this is really embarrassing, AV service is not responding." Under that message was a box with exit written in it and next to that it said restart service. I have trid doing that with no results. Today we had cable men change over the connections, could this possibly have anything to do with it? Version is 17.5.2303. This is an old computer I use mainly for playing games, it is an xp version......I KNOW it's really old!!!! Thanks for any help I can get.
Logged

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11239
  • No support PM's thanks
Re: Avast failure
« Reply #1 on: July 26, 2017, 06:56:36 PM »
There seems to be  a few reports of this as late https://forum.avast.com/index.php?topic=205860.0 all reports started after the release of 17.5.2303 so Avast might have a bug to deal with :-\
« Last Edit: July 26, 2017, 06:59:06 PM by CraigB »
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48553
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast failure
« Reply #2 on: July 26, 2017, 07:00:49 PM »
Quote from: CraigB on July 26, 2017, 06:56:36 PM
There seems to be  a few reports of this as late https://forum.avast.com/index.php?topic=205860.0
That link refers to windows !0 installs and was solved with a clean install.
This user is running Windows XP. 
XP must be SP3 and support SSE2.

Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: Avast failure
« Reply #3 on: July 26, 2017, 07:11:36 PM »
Bob, it is SP3, thank you all for your replys.
Logged

REDACTED

  • Guest
Re: Avast failure
« Reply #4 on: July 26, 2017, 07:13:38 PM »
Quote from: rommy320 on July 26, 2017, 07:11:36 PM
Bob, it is SP3, thank you all for your replys.
 

I have been using this computer for a long time with the free avast and have never had this problem before
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48553
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast failure
« Reply #5 on: July 26, 2017, 07:24:34 PM »
Quote from: rommy320 on July 26, 2017, 07:13:38 PM
Quote from: rommy320 on July 26, 2017, 07:11:36 PM
Bob, it is SP3, thank you all for your replys.
 

I have been using this computer for a long time with the free avast and have never had this problem before
Does it also support SSE2 ??? See here: https://en.wikipedia.org/wiki/SSE2
If not, this may help:
https://forum.avast.com/index.php?topic=164936.msg1322691#msg1322691
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89033
  • No support PMs thanks
Re: Avast failure
« Reply #6 on: July 26, 2017, 10:36:56 PM »
Quote from: rommy320 on July 26, 2017, 07:13:38 PM
Quote from: rommy320 on July 26, 2017, 07:11:36 PM
Bob, it is SP3, thank you all for your replys.
 

I have been using this computer for a long time with the free avast and have never had this problem before

If you check my signature below my post you will see one of the systems that I'm using is winXP Pro SP3 and I have the latest avast free version 17.5.2303 and no Issue with the avastUI loading.

Check that you have Terminal Services running, open the Windows Services - Windows key + R - now type services.msc and enter.  Now you should be able to check the Services for Terminal Services running.

Whilst mine is set to Manual it is running - if yours isn't running and set to manual - try setting it to Automatic and restart your computer.   
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: Avast failure
« Reply #7 on: July 26, 2017, 10:42:23 PM »
Thank you David, although I can't check now, I will definitely do this tomorrow. Thank you
Logged

REDACTED

  • Guest
Re: Avast failure
« Reply #8 on: July 26, 2017, 10:45:13 PM »
Also, thank you Bob for your input!
Logged

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89033
  • No support PMs thanks
Re: Avast failure
« Reply #9 on: July 26, 2017, 10:48:17 PM »
Quote from: rommy320 on July 26, 2017, 10:42:23 PM
Thank you David, although I can't check now, I will definitely do this tomorrow. Thank you

You're welcome.
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48553
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast failure
« Reply #10 on: July 26, 2017, 10:55:19 PM »
Quote from: rommy320 on July 26, 2017, 10:45:13 PM
Also, thank you Bob for your input!
You're welcome.
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: Avast failure
« Reply #11 on: July 27, 2017, 06:00:25 PM »
Quote from: DavidR on July 26, 2017, 10:48:17 PM
Quote from: rommy320 on July 26, 2017, 10:42:23 PM
Thank you David, although I can't check now, I will definitely do this tomorrow. Thank you

You're welcome.

David, I tried what you told me to do yesterday, and because I am not computer literate, wasn't really sure what I was looking at or even what to do. I'm one of those people who needs step by step directions. What I did see was that avast was "started" and set at "automatic". I have no idea where to go from here
Logged

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89033
  • No support PMs thanks
Re: Avast failure
« Reply #12 on: July 27, 2017, 08:09:01 PM »
Quote from: rommy320 on July 27, 2017, 06:00:25 PM
Quote from: DavidR on July 26, 2017, 10:48:17 PM
Quote from: rommy320 on July 26, 2017, 10:42:23 PM
Thank you David, although I can't check now, I will definitely do this tomorrow. Thank you

You're welcome.

David, I tried what you told me to do yesterday, and because I am not computer literate, wasn't really sure what I was looking at or even what to do. I'm one of those people who needs step by step directions. What I did see was that avast was "started" and set at "automatic". I have no idea where to go from here

It isn't the avast service that you should be looking for, I didn't say that (check my Reply #6 post again). Avast 'needs' the 'Terminal Services' to be running, it would issues a command to Start the service (as in my attached images). So for whatever reason the Terminal Services isn't being started.

This is why the suggestion to change it to start Automatically, it should then be available for avast to use.

Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: Avast failure
« Reply #13 on: July 27, 2017, 09:50:21 PM »
Tried that David but it didn't work, but thank you anyway. Just wondering, could I delete the current avast and sign up for another one?
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48553
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast failure
« Reply #14 on: July 27, 2017, 09:58:45 PM »
Quote from: rommy320 on July 27, 2017, 09:50:21 PM
Tried that David but it didn't work, but thank you anyway. Just wondering, could I delete the current avast and sign up for another one?
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet
Pages: [1] 2   Go Up
« previous next »