As mentioned posting multiple times gets messy and better to focus each individuals problem in their own topic, it actually gets things done faster.
Well, as I said...I sure hope Avast is as concerned about retaining a very long term and loyal customer as they are about keeping a tidy forum.
This isn't just about keeping a tidy forum to me.....This is about trust.
I realize you dont know me Craig ....and as a user given moderator duties you feel you have the duty to ward off evildoers who would want to taint the Avast forum. There are a lot of boneheads out there just looking to make a company look bad. It is partly your charge to consider that possibility.
I get that. As I said, I go far enough back to have run a BBS in 1990 on an Atari ST computer with a 1200 baud modem....before web forums were even a thing. I know what its like to want to keep things organized. SO I get it.
But sometimes it should just be about users wanting help ASAP and not having their please for help deleted prior to an issue being fixed.
What harm would my "extra" posts have caused to just lay there til "after the weekend" until I could be satisfied that an actual employee would see my gripe?
Kudos to you for being johnny-on-the-spot and getting my "unnecessary" posts cleaned up even though its the weekend....but to a customer, seems like billing issues for good customers would take priority over that. My excess posts are cleaned up, but I still wait for my issue to be resolved.
Cant you see why that affects my TRUST in Avast?
For years I trusted Avast with my online security......did it work better than any other? Who really knows.....but aside from one or two issues, which I cant blame on Avast specifically, it has worked well...that's why I bought into the software and even broke my "never use autorenew" policy. Because I figured I could trust Avast....with my security and my credit card number.
Well, just one autorenew cycle later, I get stung with a 60% hike with no prior notice as to why.
And then when I posted my admitedly angst-fueled comments on the forum trying to get quick help, some get removed immediately but my wallet is still light the same money.
You can understand why that doesn't set well, right?
It makes me wonder what other user comments have been "cleaned up". Not accusing anyone of anything, just saying that that is the vibe I get....especially when my initial issue has not been addressed by anyone yet.
Isn't that what community forums are about? To share experiences and commiserate? It just so happens that a couple other users have similar experiences and I shared mine on their thread.....muddy the thread? Perhaps....but now will that user ever know he isnt alone? For the sake of "thread purity" the "community" aspect is lessened. IMHO of course.
I will wait til early next week and hope for a quick resolution. I already expended more time and energy than I should have to invest into this, including a dispute filed with my card company just in case this takes the weeks that some users seem to complain about.
We can differ on how a forum "should" work.....and you're a moderator and moderators have the "creds" here so I cant fight that. I am , after all, "just" a user with 6 posts.
But I AM a user with a decade or maybe more of being an Avast user. That oughta count for something. Hoping to continue being an Avast customer.