Author Topic: Lost my licenses?  (Read 1714 times)

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Lost my licenses?
« on: August 03, 2017, 09:53:19 PM »
My old laptop recently died and I purchased another one.  When I accessed my avast account to install my avast software, I changed my email address associated with my account (as the old email was no longer valid).  Unfortunately, it says that I don't have any licenses available to download onto my new laptop!  I removed the old laptop from my protected devices, but it still says that I have zero licenses available.  I tried your "download license" page, but it says that my new email address doesn't have an licenses and I cannot access my old email account.  How can I recover the licenses that I've already paid for?

Offline Asyn

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Re: Lost my licenses?
« Reply #1 on: August 04, 2017, 06:04:08 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0