Author Topic: avast clean up upgrade designed to sucker you!!!!  (Read 2549 times)

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Offline eradik

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avast clean up upgrade designed to sucker you!!!!
« on: July 24, 2017, 11:18:03 AM »
i thought it was a good idea to try the 30 free trial of the cleanup upgrade for avast. when notified of the fact i would be charged in a few days for a full year subscription i attempted to try and find a way to turn off the automatic renewal of my license and had no success. i've now been charged 49.99 for something i dont want. avast you have lured me into a situation to gain my information and made it difficult for me to disconnect from such service in order to take my money. i cannot event find a email address to contact through your website to make a direct formal complaint. i want this service cut off, i will delete your program from all my computers, and i want my money refunded for this service that is honestly useless.

please someone reply as this is a straight setup and is not fair to the consumer.

Offline Asyn

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Re: avast clean up upgrade designed to sucker you!!!!
« Reply #1 on: July 24, 2017, 11:21:50 AM »
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: avast clean up upgrade designed to sucker you!!!!
« Reply #2 on: July 24, 2017, 11:24:53 AM »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Shawn66

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Re: avast clean up upgrade designed to sucker you!!!!
« Reply #3 on: July 25, 2017, 04:16:54 PM »
Agreed, it said my email wasn't registered in the system after I signed up and gave them my credit info. I even tried calling on the phone, all options ended up redirecting to the website with no real customer support.

Offline DavidR

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Re: avast clean up upgrade designed to sucker you!!!!
« Reply #4 on: July 25, 2017, 06:08:05 PM »
<snip>
I even tried calling on the phone, all options ended up redirecting to the website with no real customer support.

The support telephone line is for program related issues (installation, running, etc.). These are handled by a 3rd party support company, for obvious reasons they don't have any payment information or details, so they can't handle those issues.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Debbie61

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Re: avast clean up upgrade designed to sucker you!!!!
« Reply #5 on: August 06, 2017, 11:06:01 PM »
I had the same thing done to me last night.  I did not authorize a payment and they took money out of my paypal.  Not happy right now.  This is not a good way to conduct a business by forcing free users into automatic payments.  I will be looking to get my money back and may even complain to the BBB

Offline DavidR

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Re: avast clean up upgrade designed to sucker you!!!!
« Reply #6 on: August 06, 2017, 11:26:45 PM »
There is nothing stopping you from seeking a refund and cancelling auto renewal as outlined above in Reply #1 & #2.

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security