Author Topic: Auto renewal, impossible to cancel and took money  (Read 3339 times)

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Auto renewal, impossible to cancel and took money
« on: August 14, 2017, 10:59:43 AM »
I've been trying to log on to cancel autorenewal but won't accept my email address as valid, although they sent a password reset email to that address. Now they've taken money from my account, I need to get it back, can someone help ?

Offline Asyn

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Re: Auto renewal, impossible to cancel and took money
« Reply #1 on: August 14, 2017, 11:05:30 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Auto renewal, impossible to cancel and took money
« Reply #2 on: August 14, 2017, 11:09:59 AM »
I managed to get it cancelled for next year, but if I tried to log on before it said invalid email address. How do I get money back, subscription not too be renewed for another 2 weeks ?

Offline Asyn

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Re: Auto renewal, impossible to cancel and took money
« Reply #3 on: August 14, 2017, 11:11:06 AM »
Read the linked FAQ, it's all explained there.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Auto renewal, impossible to cancel and took money
« Reply #4 on: August 14, 2017, 11:18:13 AM »
Ok thanks, I've requested refund

Offline Asyn

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Re: Auto renewal, impossible to cancel and took money
« Reply #5 on: August 14, 2017, 11:19:22 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Auto renewal, impossible to cancel and took money
« Reply #6 on: August 19, 2017, 01:35:22 PM »
I canceled the avast clean up license before it expired, but the charge has already appeared on my credit card, this is not fair. Avast make canceling the renewal difficult for this to happen. I want to cancel this charge!

Offline Asyn

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Re: Auto renewal, impossible to cancel and took money
« Reply #7 on: August 19, 2017, 03:55:30 PM »
I canceled the avast clean up license before it expired, but the charge has already appeared on my credit card, this is not fair. Avast make canceling the renewal difficult for this to happen. I want to cancel this charge!
See Reply #1.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0