Author Topic: Auto renewal, impossible to cancel and took money  (Read 2498 times)

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Offline jamesmcquistin

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Auto renewal, impossible to cancel and took money
« on: August 14, 2017, 10:59:43 AM »
I've been trying to log on to cancel autorenewal but won't accept my email address as valid, although they sent a password reset email to that address. Now they've taken money from my account, I need to get it back, can someone help ?

Offline Asyn

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Re: Auto renewal, impossible to cancel and took money
« Reply #1 on: August 14, 2017, 11:05:30 AM »
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jamesmcquistin

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Re: Auto renewal, impossible to cancel and took money
« Reply #2 on: August 14, 2017, 11:09:59 AM »
I managed to get it cancelled for next year, but if I tried to log on before it said invalid email address. How do I get money back, subscription not too be renewed for another 2 weeks ?

Offline Asyn

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Re: Auto renewal, impossible to cancel and took money
« Reply #3 on: August 14, 2017, 11:11:06 AM »
Read the linked FAQ, it's all explained there.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jamesmcquistin

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Re: Auto renewal, impossible to cancel and took money
« Reply #4 on: August 14, 2017, 11:18:13 AM »
Ok thanks, I've requested refund

Offline Asyn

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Re: Auto renewal, impossible to cancel and took money
« Reply #5 on: August 14, 2017, 11:19:22 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Jacqueline45

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Re: Auto renewal, impossible to cancel and took money
« Reply #6 on: August 19, 2017, 01:35:22 PM »
I canceled the avast clean up license before it expired, but the charge has already appeared on my credit card, this is not fair. Avast make canceling the renewal difficult for this to happen. I want to cancel this charge!

Offline Asyn

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Re: Auto renewal, impossible to cancel and took money
« Reply #7 on: August 19, 2017, 03:55:30 PM »
I canceled the avast clean up license before it expired, but the charge has already appeared on my credit card, this is not fair. Avast make canceling the renewal difficult for this to happen. I want to cancel this charge!
See Reply #1.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0