Author Topic: PAID Subscription: VERY unhappy with lack of support  (Read 1674 times)

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PAID Subscription: VERY unhappy with lack of support
« on: September 29, 2017, 09:50:09 PM »
I have a PAID subscription for 3 PCs. Four days ago I started receive a notification on one PC (only) that my TRIAL was about to expire. Obviously this is wrong!

I opened a ticket #966176 on 9/25 and got an autoreply with "We are currently experiencing an unusually high volume" and "your email is extremely important to us". Oh really; it has been 4 days and still no response.

Yesterday I found I have both a TRIAL (expires 1 day) and a PAID subscription (expires in 6 mos). I re-applied my license file [ license.avastlic ] which seems to have renewed the trial, and fixed the problem? WHY DO I HAVE BOTH TRIAL AND PAID? THIS IS RIDICULOUS, I SHOULD HAVE ONLY A PAID SUBSCRIPTION!

FIXED or not, I am very upset about AVAST not getting back to me. What if there was a real problem and I lost my protection? THIS IS UNACCEPTABLE.

Offline Eddy

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Re: PAID Subscription: VERY unhappy with lack of support
« Reply #1 on: September 30, 2017, 05:05:57 AM »
You can want everything done yesterday but that is not gonna happen.
Learn to have patience.
Someone from avast will help you through the ticket system.

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Re: PAID Subscription: VERY unhappy with lack of support
« Reply #2 on: October 02, 2017, 10:09:53 PM »
You can want everything done yesterday but that is not gonna happen.
Learn to have patience.

And who are you to lecture me? I have been more than patient - no response in a week!!!

Someone from avast will help you through the ticket system.

NEVER HAPPENED

Offline bob3160

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Re: PAID Subscription: VERY unhappy with lack of support
« Reply #3 on: October 13, 2017, 10:32:50 PM »
Reported to Avast.
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