HI,
Are there any devices showing as conected to the console? Couple of things to check..
1) make sure the number of devices in the managed groups do not exceed the number of devices the license covers.
2)When you select network in the console, look near the top and see if there's a message "some devices are trying to connect, click here to fix"
3)In the console, select admin>computer login audit trail and see if the devices are trying to connect. If you don't see the devices attempting to log in, check the windows firewall (and the Avast firewall if the console is installed on a non server OS) and if they are on, turn the firewalls off and reboot the client to see if it will then connect.
If the firewall is the issue, Here's the list of ports that need to be open on both console and client devices.
Port for Console: 8731
Secure Port for Console: 8732
Port for Client: 25322
If you still have issues, visit
https://www.avast.com/en-us/business-support and submit a ticket so we can take a closer look at the issue.
Thanks!
Jeff