Author Topic: Issues Installing Avast Free Antivirus  (Read 1200 times)

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Issues Installing Avast Free Antivirus
« on: August 08, 2017, 10:45:32 PM »
I've been having some virus issues with my computer so I downloaded Avast but Upon trying to set it up, it said that there was an error in the setup process. Any help? This is the log file:


2017-08-08 20:37:11.194Infoinstup[15596,15600]Command: '"C:\Users\hcfry\AppData\Local\Temp\_av_iup.tm~a14628\instup.exe" /edition:1 /ga_clientid:f7571c4f-4142-4aab-a9a8-2ae2c5cf33f2 /guid:8db641c5-bf8a-4f44-9ede-a7370c5b9619 /prod:ais /sfx:lite /sfxstorage:C:\Users\hcfry\AppData\Local\Temp\_av_iup.tm~a14628'
2017-08-08 20:37:11.194Infoinstup[15596,15600]CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz,8
2017-08-08 20:37:11.194Infoinstup[15596,15600]OS: Windows 10 (10.0.15063) x64
2017-08-08 20:37:11.194Infoinstup[15596,15600]Memory: 28% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4001060/4194176K free
2017-08-08 20:37:11.194Infoinstup[15596,15600]DISKs: B:\ - 0GB free / 0GB total
2017-08-08 20:37:11.194Infoinstup[15596,15600]DISKs: C:\ - 43GB free / 111GB total
2017-08-08 20:37:11.194Infoinstup[15596,15600]DISKs: D:\ - 2511GB free / 2794GB total
2017-08-08 20:37:11.194Infoinstup[15596,15600]Running module version: instup.exe - '17.5.3585.0'
2017-08-08 20:37:11.194Infoinstup[15596,15600]Running module version: Instup.dll - '17.5.3585.0'
2017-08-08 20:37:11.198Infomutex[15596,15600]The ownership of the fallback mutex has been successfully taken.
2017-08-08 20:37:11.393Warningsettings[15596,15600]Did not find any values in file 'programData\avast5.ini'
2017-08-08 20:37:12.401Infoshepsync[15596,15600]Trying server IP address '77.234.44.73'
2017-08-08 20:37:12.453Warningshepsync[15596,15600]Error in downloading config file from 77.234.44.73, error code 12030 (0x2EFE)
2017-08-08 20:37:12.453Infoshepsync[15596,15600]Trying server IP address '77.234.44.58'
2017-08-08 20:37:12.503Warningshepsync[15596,15600]Error in downloading config file from 77.234.44.58, error code 12030 (0x2EFE)
2017-08-08 20:37:12.504Infoshepsync[15596,15600]Current postpone interval: 3600, next 7200
2017-08-08 20:37:12.515Warningsettings[15596,16068]Did not find any values in file 'programData\burger_client.ini'
2017-08-08 20:37:12.523Infowizard[15596,15600]Running module version: HTMLayout.dll - '3.3.2.1'
2017-08-08 20:37:12.527Infowizard[15596,15600]Loaded module version: C:\Users\hcfry\AppData\Local\Temp\_av_iup.tm~a14628\HTMLayout.dll - '3.3.2.1'
2017-08-08 20:37:12.556Infowizard[15596,15600]Setup gui was successfully started.
2017-08-08 20:37:12.556Infoinstcore[15596,15600]Sfx setup update has started.
2017-08-08 20:37:12.563Infoservers[15596,15600]Server definition(s) loaded for 'C:\Users\hcfry\AppData\Local\Temp\_av_iup.tm~a14628\servers.def': 29 (maintenance:0)
2017-08-08 20:37:12.563Infoservers[15596,15600]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:12.615Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:12.616Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-08-08 20:37:12.617Infoservers[15596,15600]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:14.659Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:14.661Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-08-08 20:37:14.662Infoservers[15596,15600]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:16.720Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:16.721Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-08-08 20:37:16.721Infoservers[15596,15600]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:18.778Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:18.779Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-08-08 20:37:18.780Infoservers[15596,15600]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:20.839Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:20.846Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-08-08 20:37:20.847Infoservers[15596,15600]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:22.890Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:22.890Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-08-08 20:37:22.891Infoservers[15596,15600]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:24.935Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:24.936Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-08-08 20:37:24.937Infoservers[15596,15600]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:26.979Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:26.986Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-08-08 20:37:26.987Infoservers[15596,15600]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:29.032Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:29.033Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-08-08 20:37:29.034Infoservers[15596,15600]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:31.120Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:31.127Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f7031642.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-08-08 20:37:31.128Infoservers[15596,15600]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:33.129Infoservers[15596,15600]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:33.180Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:33.181Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-08-08 20:37:33.182Infoservers[15596,15600]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url 'http://v4618535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:35.229Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:35.230Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v4618535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-08-08 20:37:35.231Infoservers[15596,15600]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:37.283Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:37.284Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-08-08 20:37:37.285Infoservers[15596,15600]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:39.325Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:39.326Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-08-08 20:37:39.327Infoservers[15596,15600]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:41.385Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:41.386Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p3713387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-08-08 20:37:41.387Infoservers[15596,15600]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url 'http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:43.484Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:43.485Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-08-08 20:37:43.486Infoservers[15596,15600]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:45.530Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:45.532Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-08-08 20:37:45.533Infoservers[15596,15600]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:47.583Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:47.584Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-08-08 20:37:47.585Infoservers[15596,15600]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url 'http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:49.655Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:49.661Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-08-08 20:37:49.662Infoservers[15596,15600]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url 'http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:51.711Errordldwrap[15596,15600]HttpGet: download failed with error 0x00002bf7!
2017-08-08 20:37:51.715Errordldwrap[15596,15600]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-08-08 20:37:51.716Infoservers[15596,15600]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-08-08 20:37:53.717Errorengine[15596,15600]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-08-08 20:37:53.952Warningsettings[15596,16064]Did not find any values in file 'programData\avast5.ini'
2017-08-08 20:37:53.952Warningsettings[15596,16064]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'
2017-08-08 20:37:53.952Warningsettings[15596,16068]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'

Offline Pondus

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Re: Issues Installing Avast Free Antivirus
« Reply #1 on: August 08, 2017, 10:50:52 PM »
Quote
I've been having some virus issues with my computer .....................
To get help, follow instructions  >>  https://forum.avast.com/index.php?topic=194892.0