Author Topic: How to whitelist by certificate?  (Read 697 times)

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Offline Andrew007

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How to whitelist by certificate?
« on: August 17, 2017, 01:57:55 PM »
Hi,
Our company develops server encryption solutions for more than 10 years.
Avast and many others constantly warns about the software. For many potential customers this is already enough.
How to whitelist the software by EV certificate ?
I submit info two times to submit@virus.avast.com but got absolutely nothing. Even no confirmation receipt.

Offline Eddy

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Re: How to whitelist by certificate?
« Reply #1 on: August 17, 2017, 01:59:11 PM »
You can't whitelist things, only avast can.

Offline Andrew007

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Re: How to whitelist by certificate?
« Reply #2 on: August 18, 2017, 05:28:08 AM »
Eddy,
Thank you for your reply.
Yes, I understand that. That's why I came here.

Offline Eddy

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Offline Andrew007

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Re: How to whitelist by certificate?
« Reply #4 on: August 18, 2017, 02:35:18 PM »
Eddy,

Thank you again for your reply.
By "wrong place" do you mean the whole forum or this particular part of it ?
I already read those articles, the problem is that nobody contact, even confirms(!) the files are being considered or received.

Offline Eddy

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Re: How to whitelist by certificate?
« Reply #5 on: August 18, 2017, 04:57:38 PM »
I just meant the forum as it is "run" almost solely by volunteers.
Although we do have many(?) relevant knowledge, there are of course things we can't see/change/check.

Are the files currently being detected by avast ?